Issues accessing Nearpod User Login and Library

Update timeline

1. investigating Oct 15, 2020, 02:25 PM UTC

   We are investigating an issue where users are having issues with performance when accessing the login page and loading the Nearpod library. This may also impact users attempting to launch lessons from the library.

2. investigating Oct 15, 2020, 02:26 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 15, 2020, 02:31 PM UTC

   We are continuing to investigate this issue.

4. identified Oct 15, 2020, 02:41 PM UTC

   We've identified issues at Nearpod's cloud service provider that are preventing teachers and students from accessing. Our team is working along with cloud provider to get this resolved ASAP. As soon as things are back on track, we’ll let you know here at status.nearpod.com.

5. identified Oct 15, 2020, 03:18 PM UTC

   We continue to work with Nearpod's cloud service provider to remedy issues that are preventing teachers and students from accessing. We are striving to restore the application as quickly as possible. We will continue to post updates here at status.nearpod.com.

6. monitoring Oct 15, 2020, 03:49 PM UTC

   We have worked with Nearpod's cloud service provider to remedy the issue and system status is improved. Our team continues to monitor closely to ensure services remain fully restored.

7. resolved Oct 15, 2020, 04:00 PM UTC

   We have resolved the issue with Nearpod's cloud service provider and systems are operational. Our team continues to monitor closely.