Nearpod incident

Issues with Nearpod platform related to broad internet/cloud provider issues

Resolved after 1 hour 12 minutes, affecting Login and Content Creation and 1 more, on June 13, 2023.

resolved Jun 13, 2023, 09:06 PM UTC

We are seeing overall improvement with regards to the major cloud provider issues broadly impacting the internet and impeding users ability to access Nearpod. We will continue to monitor closely and ensure normal operation remains restored.

Started
Jun 13, 2023, 07:53 PM UTC
Resolved
Jun 13, 2023, 09:06 PM UTC
Duration
1h 12m
Detected by Pingoru
Jun 13, 2023, 07:53 PM UTC

Affected components

LoginContent CreationContent DeliveryReporting

Update timeline

  1. identified Jun 13, 2023, 07:53 PM UTC

    Users may have trouble reaching or successfully using Nearpod due to widespread internet and cloud provider issues being experienced by AWS. We are actively investigating and working to mitigate/remedy any issues.

  2. identified Jun 13, 2023, 08:11 PM UTC

    We continue to investigate this issue and implement mitigations, however, be aware of major cloud provider issues broadly impacting the internet that may affect your ability to reach Nearpod.

  3. identified Jun 13, 2023, 08:19 PM UTC

    We continue to investigate this issue and implement mitigations, however, be aware of major cloud provider issues broadly impacting the internet that may affect your ability to reach Nearpod.

  4. monitoring Jun 13, 2023, 08:54 PM UTC

    We are starting to see improvement with regards to the major cloud provider issues broadly impacting the internet and impeding users ability to utilize Nearpod. Users may still experience intermittent issues accessing our service, however, we continue to monitor closely and provide all the support we can.

  5. resolved Jun 13, 2023, 09:06 PM UTC

    We are seeing overall improvement with regards to the major cloud provider issues broadly impacting the internet and impeding users ability to access Nearpod. We will continue to monitor closely and ensure normal operation remains restored.

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