Possible blank screens when attempting to join a lesson.

Update timeline

1. investigating Sep 29, 2023, 02:19 PM UTC

   We have been made aware of an issue where some users see a blank screen when joining a lesson. Teachers and students are at the center of everything we do, and our team is actively working to identify the cause of this issue so we can get back to ensuring teachers have the seamless Nearpod experience they are accustomed to. We hope to have this issue addressed soon. In the meantime, you can try these steps: - Refresh the browser screen, it may take several attempts. - Close additional browser tabs or applications open on the device.

2. investigating Sep 29, 2023, 02:25 PM UTC

   We are continuing to investigate the issue and our team is rapidly working to address it so we can get back to ensuring teachers have the seamless Nearpod experience they are accustomed to. We hope to have this issue addressed soon.

3. identified Sep 29, 2023, 03:17 PM UTC

   We are continuing to investigate the issue and our team is rapidly working to address it so we can get back to ensuring teachers have the seamless Nearpod experience they are accustomed to. We hope to have this issue addressed soon.

4. monitoring Sep 29, 2023, 04:50 PM UTC

   We have released a fix and continue to monitor and diligently work to make sure all teachers and students are able to join their lessons reliably. We will continue to monitor and post updates until we are certain the situation is resolved.

5. monitoring Sep 29, 2023, 04:55 PM UTC

   The issue appears largely resolved and we continue to monitor closely to ensure full functionality is restored for all users.

6. resolved Sep 29, 2023, 06:04 PM UTC

   Normal operating continues to be restored and the issue is resolved. We will continue to monitor closely to ensure no further issues.