Nearmap Outage History
Nearmap is up right nowPingoru has recorded 50 incidents for Nearmap: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 5 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 1 | 87 of 720 (12%) |
| October 2026 | 0 | 0 of 522 (0%) |
Incidents, newest first
Notice September 10, 2026 Service Investigation - Share The Advantage outage 3d 15h MyAccount
Started Sep 10, 2026, 03:16 PM UTC· resolved Sep 14, 2026, 06:27 AM UTC
- investigating Sep 10, 2026, 03:16 PM UTC
We are currently investigating an issue affecting Nearmap services. We will provide updates about restoration of these services as soon as information becomes available.
- identified Sep 11, 2026, 03:51 PM UTC
We are investigating an issue with the MyAccount - Share the Advantage. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
- identified Sep 14, 2026, 06:26 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 14, 2026, 06:27 AM UTC
The issue affecting the Nearmap MyAccount - Share the advantage service has been resolved. If you experience any issues with Nearmap services, please click here to raise a support ticket.
Minor August 13, 2026 Betterview Loading Delay 1h 30m Client Portal, Betterview Insights API
Started Aug 13, 2026, 07:55 PM UTC· resolved Aug 13, 2026, 09:26 PM UTC
- monitoring Aug 13, 2026, 07:55 PM UTC
The Betterview application is having problems loading successfully. Please standby for updates.
- monitoring Aug 13, 2026, 07:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 13, 2026, 09:26 PM UTC
This incident has been resolved.
Notice May 18, 2026 Betterview Platform Disruption 5h 6m Client Portal, Betterview Insights API
Started May 18, 2026, 10:16 AM UTC· resolved May 18, 2026, 03:23 PM UTC
- investigating May 18, 2026, 10:16 AM UTC
We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues requesting new properties within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
- monitoring May 18, 2026, 11:35 AM UTC
The issue with the Betterview Platform has been resolved, and is being monitored. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.
- monitoring May 18, 2026, 11:39 AM UTC
The issue with the Insights API has been resolved. If you experience any issue with the service or have not received your order, please click here to raise a support ticket.
- resolved May 18, 2026, 03:23 PM UTC
This incident has been resolved.
Notice January 14, 2026 Betterview Service Resolved –
Started Jan 14, 2026, 04:00 PM UTC· resolved Jan 14, 2026, 04:00 PM UTC
- resolved Jan 14, 2026, 08:18 PM UTC
A system that process non-Nearmap assets for real-time results caused a backup in order processing, time range = 9:20am PT - 11:39am PT. The issue has been corrected. Work is being done to prevent this particular asset from causing downstream affects in the future.
Critical October 23, 2025 ArcGIS Online Service disruption 15d 11h Australia / NZ AGOL, US / Canada AGOL
Started Oct 23, 2025, 06:28 AM UTC· resolved Nov 07, 2025, 05:38 PM UTC
- investigating Oct 23, 2025, 06:28 AM UTC
We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates about restoration of this service as and when information becomes available.
- identified Oct 29, 2025, 05:26 PM UTC
Update on the ongoing issue: We have identified a potential solution to this issue and have scheduled out work to resolve it. The work is planned to begin on Monday, November 3, 2025 and is expected to take approximately four weeks. We’ll keep you updated throughout the process and notify you once the upgrade is complete. Thank you for your patience and understanding as we work to deliver a more stable and performant experience.
- identified Oct 31, 2025, 09:27 PM UTC
Please be advised that a temporary solution has been put in place to enable the ArcGIS Marketplace services. We expect that this solution will last until we have the full fix implemented. The upgrade work has been prioritized and we are commencing it next week and expect to take 4 weeks. We will continue to post the progress here.
- identified Nov 04, 2025, 03:49 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 07, 2025, 05:38 PM UTC
We have implemented our fix and services have been stable under monitoring. While we continue to progress the broader upgrade work, we are confident the issue that prompted this incident has been addressed. If you observe any issues or unexpected behavior, please reach out to us at [email protected] We will continue to communicate with customers as the upgrade work progresses over the next couple of weeks, but this incident is now closed.
Critical October 20, 2025 Nearmap Service disruption 1d 13h MapBrowser
Started Oct 20, 2025, 07:40 AM UTC· resolved Oct 21, 2025, 08:57 PM UTC
- investigating Oct 20, 2025, 07:40 AM UTC
We are currently investigating an issue that is affecting our services. Currently users are unable to log into the MapBrowser, MyAccount or make AI Feature API requests. Our team is actively investigating this issue, and we will update this page as soon as we have more information. We apologize for any inconvenience and will provide updates as they become available.
- investigating Oct 20, 2025, 07:47 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 07:51 AM UTC
We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
- monitoring Oct 20, 2025, 10:27 AM UTC
The issue has been resolved by our cloud service provider and all Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please contact our support team."
- investigating Oct 20, 2025, 04:40 PM UTC
We are moving this status back into it's previous status as we continue to investigate the issue. It is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
- investigating Oct 20, 2025, 07:38 PM UTC
We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
- monitoring Oct 21, 2025, 08:36 AM UTC
Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you experience any issue accessing Nearmap services, please click here to raise a support ticket.
- resolved Oct 21, 2025, 08:57 PM UTC
This incident has been resolved.
Minor September 5, 2025 MyAccount Service Disruption - Inviting Users manually 2h 49m MyAccount
Started Sep 05, 2025, 05:31 AM UTC· resolved Sep 05, 2025, 08:20 AM UTC
- investigating Sep 05, 2025, 05:31 AM UTC
We are investigating an issue with manually inviting users through the MyAccount self-service portal. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
- resolved Sep 05, 2025, 08:20 AM UTC
The issue with MyAccount has now been resolved. If you experience any issue with the service, please click here to raise a support ticket.
Major September 5, 2025 AI Feature API Service disruption 2h 8m AI Feature API
Started Sep 05, 2025, 03:20 AM UTC· resolved Sep 05, 2025, 05:28 AM UTC
- investigating Sep 05, 2025, 03:20 AM UTC
We are currently investigating an issue affecting the Nearmap AI Feature API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available.
- monitoring Sep 05, 2025, 04:44 AM UTC
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
- resolved Sep 05, 2025, 05:28 AM UTC
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
Notice July 14, 2025 Nearmap Website Disruption 8h 16m The Nearmap Website
Started Jul 14, 2025, 04:22 PM UTC· resolved Jul 15, 2025, 12:38 AM UTC
- investigating Jul 14, 2025, 04:22 PM UTC
We are currently investigating an issue affecting the Nearmap website, www.nearmap.com. We will provide updates about this issue as they become available. In the meantime, you can access the MapBrowser here: https://apps.nearmap.com/maps.
- monitoring Jul 14, 2025, 09:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2025, 12:38 AM UTC
This incident has been resolved.
Major June 16, 2025 Betterview Platform and Insights API Service Disruption 2h 8m Client Portal, Betterview Insights API
Started Jun 16, 2025, 07:31 AM UTC· resolved Jun 16, 2025, 09:40 AM UTC
- investigating Jun 16, 2025, 07:31 AM UTC
We are currently investigating an issue affecting the Betterview Platform, our web-based application, and our Property Insights API. Users may experience issues analysing properties, receiving responses via our API or using the tools within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
- monitoring Jun 16, 2025, 09:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2025, 09:40 AM UTC
This incident has been resolved.
Minor June 10, 2025 Service Investigation - Nearmap AI Services 17h 30m MapBrowser, Client Portal, AI Feature API, Transactional API and 1 more
Started Jun 10, 2025, 06:19 AM UTC· resolved Jun 10, 2025, 11:49 PM UTC
- investigating Jun 10, 2025, 06:19 AM UTC
We are currently investigating an issue affecting Nearmap AI services and operating at degraded performance. We will provide updates about the restoration of these services as soon as information becomes available.
- monitoring Jun 10, 2025, 08:12 AM UTC
The Nearmap AI and Coverage services have been restored and are being monitored. If you experience any issue with Nearmap services, please click here to raise a support ticket.
- resolved Jun 10, 2025, 11:49 PM UTC
The issue affecting the Nearmap AI and Coverage service has been resolved. If you experience any issue with Nearmap services, please click here to raise a support ticket.
Major May 21, 2025 Insights API and Betterview service disruption 1h 40m Client Portal
Started May 21, 2025, 08:36 PM UTC· resolved May 21, 2025, 10:17 PM UTC
- investigating May 21, 2025, 08:36 PM UTC
We are currently investigating this issue.
- investigating May 21, 2025, 09:21 PM UTC
We are continuing to investigate this issue.
- monitoring May 21, 2025, 09:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2025, 10:17 PM UTC
This incident has been resolved.
Critical May 12, 2025 Help Center Service Disruption 6h 49m Product Documentation
Started May 12, 2025, 07:00 AM UTC· resolved May 12, 2025, 01:49 PM UTC
- investigating May 12, 2025, 07:00 AM UTC
We are investigating an issue affecting our Help Center, https://help.nearmap.com/. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
- investigating May 12, 2025, 07:17 AM UTC
We are continuing to investigate this issue.
- resolved May 12, 2025, 01:49 PM UTC
This incident has been resolved.
Notice February 27, 2025 Mapbrowser Search Functionality Is Not Working As Expected 7h 33m MapBrowser
Started Feb 27, 2025, 03:42 PM UTC· resolved Feb 27, 2025, 11:16 PM UTC
- investigating Feb 27, 2025, 03:42 PM UTC
We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues searching, viewing imagery or using the tools within the MapBrowser. We will provide updates about the status of this issue as and when information becomes available.
- investigating Feb 27, 2025, 03:46 PM UTC
We are continuing to investigate this issue.
- investigating Feb 27, 2025, 08:14 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 27, 2025, 10:23 PM UTC
The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
- resolved Feb 27, 2025, 11:16 PM UTC
The issue with the Nearmap MapBrowser has been resolved. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
Minor January 14, 2025 PDF generation performance degraded 6h 8m Client Portal
Started Jan 14, 2025, 06:54 PM UTC· resolved Jan 15, 2025, 01:03 AM UTC
- investigating Jan 14, 2025, 06:54 PM UTC
We are currently investigating degraded PDF generation performance
- investigating Jan 14, 2025, 06:55 PM UTC
We are currently investigating degraded PDF generation performance
- resolved Jan 15, 2025, 01:03 AM UTC
This incident has been resolved.
Major December 18, 2024 Transactional Content API Service disruption 18m Transactional API
Started Dec 18, 2024, 11:39 PM UTC· resolved Dec 18, 2024, 11:57 PM UTC
- investigating Dec 18, 2024, 11:39 PM UTC
We are currently investigating an issue affecting the Nearmap Transactional Content API using the AI Features endpoint. The service is currently unavailable, and any AI feature requests made will return an unauthorised error. We will provide updates about the status of this issue as and when information becomes available.
- investigating Dec 18, 2024, 11:41 PM UTC
We are continuing to investigate this issue.
- resolved Dec 18, 2024, 11:57 PM UTC
The issue with the Nearmap Transactional Content API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
Minor November 20, 2024 MapBrowser Service Disruption 22h 7m MapBrowser
Started Nov 20, 2024, 01:48 AM UTC· resolved Nov 20, 2024, 11:56 PM UTC
- investigating Nov 20, 2024, 01:48 AM UTC
We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues accessing saved projects and AI layers. We will provide updates about the status of this issue as and when information becomes available.
- identified Nov 20, 2024, 03:25 AM UTC
The issue has been identified. We are working on releasing a fix to resolve the issue.
- monitoring Nov 20, 2024, 05:59 AM UTC
The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
- resolved Nov 20, 2024, 11:56 PM UTC
The issue with the Nearmap MapBrowser has been resolved. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
Minor November 12, 2024 Betterview Platform Monitoring 1h 7m Client Portal
Started Nov 12, 2024, 02:30 AM UTC· resolved Nov 12, 2024, 03:38 AM UTC
- monitoring Nov 12, 2024, 02:30 AM UTC
We have identified an issue with the Betterview Platform and a fix has been deployed and is being monitored. If you experience any issues accessing the Betterview Platform, please click here to raise a support ticket.
- monitoring Nov 12, 2024, 02:36 AM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 12, 2024, 03:20 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 12, 2024, 03:38 AM UTC
The issue with the Betterview Platform has been resolved. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.