Nearmap experienced a minor incident on August 20, 2025 affecting Betterview Platform - Client Portal, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Betterview Platform - Client Portal
Update timeline
- investigating Aug 20, 2025, 01:22 PM UTC
We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues searching, viewing imagery or using the tools within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
- monitoring Aug 20, 2025, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2025, 05:17 PM UTC
The issue with the Betterview Platform has been resolved. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.