Nearmap experienced a minor incident on September 5, 2025 affecting Betterview Platform - Client Portal, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 03:49 AM UTC
We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues searching, viewing imagery or using the tools within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
- monitoring Sep 05, 2025, 04:45 AM UTC
The issue with the Betterview Platform has been resolved, and is being monitored. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.
- resolved Sep 05, 2025, 05:27 AM UTC
The issue with the Betterview Platform has been resolved. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.