Nearmap Outage History

Nearmap had 22 outages in the last 2 years totaling 598h 25m of downtime — averaging 0.9 incidents per month.

There were 22 Nearmap outages since September 18, 2024 totaling 598h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nearmap.com/

Notice September 10, 2026

Service Investigation - Share The Advantage outage

Detected by Pingoru: Sep 10, 2026, 03:16 PM UTC
Resolved: Sep 14, 2026, 06:27 AM UTC
Duration: 3d 15h

Affected: MyAccount

Timeline · 4 updates

investigating Sep 10, 2026, 03:16 PM UTC

We are currently investigating an issue affecting Nearmap services. We will provide updates about restoration of these services as soon as information becomes available.
identified Sep 11, 2026, 03:51 PM UTC

We are investigating an issue with the MyAccount - Share the Advantage. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
identified Sep 14, 2026, 06:26 AM UTC

We are continuing to work on a fix for this issue.
resolved Sep 14, 2026, 06:27 AM UTC

The issue affecting the Nearmap MyAccount - Share the advantage service has been resolved. If you experience any issues with Nearmap services, please click here to raise a support ticket.

Read the full incident report →

Minor August 13, 2026

Betterview Loading Delay

Detected by Pingoru: Aug 13, 2026, 07:55 PM UTC
Resolved: Aug 13, 2026, 09:26 PM UTC
Duration: 1h 30m

Affected: Client PortalBetterview Insights API

Timeline · 3 updates

monitoring Aug 13, 2026, 07:55 PM UTC

The Betterview application is having problems loading successfully. Please standby for updates.
monitoring Aug 13, 2026, 07:56 PM UTC

We are continuing to monitor for any further issues.
resolved Aug 13, 2026, 09:26 PM UTC

This incident has been resolved.

Read the full incident report →

Notice May 18, 2026

Betterview Platform Disruption

Detected by Pingoru: May 18, 2026, 10:16 AM UTC
Resolved: May 18, 2026, 03:23 PM UTC
Duration: 5h 6m

Affected: Client PortalBetterview Insights API

Timeline · 4 updates

investigating May 18, 2026, 10:16 AM UTC

We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues requesting new properties within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
monitoring May 18, 2026, 11:35 AM UTC

The issue with the Betterview Platform has been resolved, and is being monitored. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.
monitoring May 18, 2026, 11:39 AM UTC

The issue with the Insights API has been resolved. If you experience any issue with the service or have not received your order, please click here to raise a support ticket.
resolved May 18, 2026, 03:23 PM UTC

This incident has been resolved.

Read the full incident report →

Notice January 14, 2026

Betterview Service Resolved

Detected by Pingoru: Jan 14, 2026, 08:18 PM UTC
Resolved: Jan 14, 2026, 04:00 PM UTC
Duration: —

Timeline · 1 update

resolved Jan 14, 2026, 08:18 PM UTC

A system that process non-Nearmap assets for real-time results caused a backup in order processing, time range = 9:20am PT - 11:39am PT. The issue has been corrected. Work is being done to prevent this particular asset from causing downstream affects in the future.

Read the full incident report →

Critical October 23, 2025

ArcGIS Online Service disruption

Detected by Pingoru: Oct 23, 2025, 06:28 AM UTC
Resolved: Nov 07, 2025, 05:38 PM UTC
Duration: 15d 11h

Affected: Australia / NZ AGOLUS / Canada AGOL

Timeline · 5 updates

investigating Oct 23, 2025, 06:28 AM UTC

We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates about restoration of this service as and when information becomes available.
identified Oct 29, 2025, 05:26 PM UTC

Update on the ongoing issue: We have identified a potential solution to this issue and have scheduled out work to resolve it. The work is planned to begin on Monday, November 3, 2025 and is expected to take approximately four weeks. We’ll keep you updated throughout the process and notify you once the upgrade is complete. Thank you for your patience and understanding as we work to deliver a more stable and performant experience.
identified Oct 31, 2025, 09:27 PM UTC

Please be advised that a temporary solution has been put in place to enable the ArcGIS Marketplace services. We expect that this solution will last until we have the full fix implemented. The upgrade work has been prioritized and we are commencing it next week and expect to take 4 weeks. We will continue to post the progress here.
identified Nov 04, 2025, 03:49 PM UTC

We are continuing to work on a fix for this issue.
resolved Nov 07, 2025, 05:38 PM UTC

We have implemented our fix and services have been stable under monitoring. While we continue to progress the broader upgrade work, we are confident the issue that prompted this incident has been addressed. If you observe any issues or unexpected behavior, please reach out to us at [email protected] We will continue to communicate with customers as the upgrade work progresses over the next couple of weeks, but this incident is now closed.

Read the full incident report →

Critical October 20, 2025

Nearmap Service disruption

Detected by Pingoru: Oct 20, 2025, 07:40 AM UTC
Resolved: Oct 21, 2025, 08:57 PM UTC
Duration: 1d 13h

Affected: MapBrowser

Timeline · 8 updates

investigating Oct 20, 2025, 07:40 AM UTC

We are currently investigating an issue that is affecting our services. Currently users are unable to log into the MapBrowser, MyAccount or make AI Feature API requests. Our team is actively investigating this issue, and we will update this page as soon as we have more information. We apologize for any inconvenience and will provide updates as they become available.
investigating Oct 20, 2025, 07:47 AM UTC

We are continuing to investigate this issue.
investigating Oct 20, 2025, 07:51 AM UTC

We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
monitoring Oct 20, 2025, 10:27 AM UTC

The issue has been resolved by our cloud service provider and all Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please contact our support team."
investigating Oct 20, 2025, 04:40 PM UTC

We are moving this status back into it's previous status as we continue to investigate the issue. It is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
investigating Oct 20, 2025, 07:38 PM UTC

We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
monitoring Oct 21, 2025, 08:36 AM UTC

Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you experience any issue accessing Nearmap services, please click here to raise a support ticket.
resolved Oct 21, 2025, 08:57 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 5, 2025

MyAccount Service Disruption - Inviting Users manually

Detected by Pingoru: Sep 05, 2025, 05:31 AM UTC
Resolved: Sep 05, 2025, 08:20 AM UTC
Duration: 2h 49m

Affected: MyAccount

Timeline · 2 updates

investigating Sep 05, 2025, 05:31 AM UTC

We are investigating an issue with manually inviting users through the MyAccount self-service portal. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
resolved Sep 05, 2025, 08:20 AM UTC

The issue with MyAccount has now been resolved. If you experience any issue with the service, please click here to raise a support ticket.

Read the full incident report →

Major September 5, 2025

AI Feature API Service disruption

Detected by Pingoru: Sep 05, 2025, 03:20 AM UTC
Resolved: Sep 05, 2025, 05:28 AM UTC
Duration: 2h 8m

Affected: AI Feature API

Timeline · 3 updates

investigating Sep 05, 2025, 03:20 AM UTC

We are currently investigating an issue affecting the Nearmap AI Feature API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available.
monitoring Sep 05, 2025, 04:44 AM UTC

The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
resolved Sep 05, 2025, 05:28 AM UTC

The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.

Read the full incident report →

Notice July 14, 2025

Nearmap Website Disruption

Detected by Pingoru: Jul 14, 2025, 04:22 PM UTC
Resolved: Jul 15, 2025, 12:38 AM UTC
Duration: 8h 16m

Affected: The Nearmap Website

Timeline · 3 updates

investigating Jul 14, 2025, 04:22 PM UTC

We are currently investigating an issue affecting the Nearmap website, www.nearmap.com. We will provide updates about this issue as they become available. In the meantime, you can access the MapBrowser here: https://apps.nearmap.com/maps.
monitoring Jul 14, 2025, 09:39 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 15, 2025, 12:38 AM UTC

This incident has been resolved.

Read the full incident report →

Major June 16, 2025

Betterview Platform and Insights API Service Disruption

Detected by Pingoru: Jun 16, 2025, 07:31 AM UTC
Resolved: Jun 16, 2025, 09:40 AM UTC
Duration: 2h 8m

Affected: Client PortalBetterview Insights API

Timeline · 3 updates

investigating Jun 16, 2025, 07:31 AM UTC

We are currently investigating an issue affecting the Betterview Platform, our web-based application, and our Property Insights API. Users may experience issues analysing properties, receiving responses via our API or using the tools within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
monitoring Jun 16, 2025, 09:19 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 16, 2025, 09:40 AM UTC

This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

Service Investigation - Nearmap AI Services

Detected by Pingoru: Jun 10, 2025, 06:19 AM UTC
Resolved: Jun 10, 2025, 11:49 PM UTC
Duration: 17h 30m

Affected: MapBrowserClient PortalAI Feature APITransactional APIBetterview Insights API

Timeline · 3 updates

investigating Jun 10, 2025, 06:19 AM UTC

We are currently investigating an issue affecting Nearmap AI services and operating at degraded performance. We will provide updates about the restoration of these services as soon as information becomes available.
monitoring Jun 10, 2025, 08:12 AM UTC

The Nearmap AI and Coverage services have been restored and are being monitored. If you experience any issue with Nearmap services, please click here to raise a support ticket.
resolved Jun 10, 2025, 11:49 PM UTC

The issue affecting the Nearmap AI and Coverage service has been resolved. If you experience any issue with Nearmap services, please click here to raise a support ticket.

Read the full incident report →

Major May 21, 2025

Insights API and Betterview service disruption

Detected by Pingoru: May 21, 2025, 08:36 PM UTC
Resolved: May 21, 2025, 10:17 PM UTC
Duration: 1h 40m

Affected: Client Portal

Timeline · 4 updates

investigating May 21, 2025, 08:36 PM UTC

We are currently investigating this issue.
investigating May 21, 2025, 09:21 PM UTC

We are continuing to investigate this issue.
monitoring May 21, 2025, 09:21 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 21, 2025, 10:17 PM UTC

This incident has been resolved.

Read the full incident report →

Critical May 12, 2025

Help Center Service Disruption

Detected by Pingoru: May 12, 2025, 07:00 AM UTC
Resolved: May 12, 2025, 01:49 PM UTC
Duration: 6h 49m

Affected: Product Documentation

Timeline · 3 updates

investigating May 12, 2025, 07:00 AM UTC

We are investigating an issue affecting our Help Center, https://help.nearmap.com/. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
investigating May 12, 2025, 07:17 AM UTC

We are continuing to investigate this issue.
resolved May 12, 2025, 01:49 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 27, 2025

Mapbrowser Search Functionality Is Not Working As Expected

Detected by Pingoru: Feb 27, 2025, 03:42 PM UTC
Resolved: Feb 27, 2025, 11:16 PM UTC
Duration: 7h 33m

Affected: MapBrowser

Timeline · 5 updates

investigating Feb 27, 2025, 03:42 PM UTC

We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues searching, viewing imagery or using the tools within the MapBrowser. We will provide updates about the status of this issue as and when information becomes available.
investigating Feb 27, 2025, 03:46 PM UTC

We are continuing to investigate this issue.
investigating Feb 27, 2025, 08:14 PM UTC

We are continuing to investigate this issue.
monitoring Feb 27, 2025, 10:23 PM UTC

The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
resolved Feb 27, 2025, 11:16 PM UTC

The issue with the Nearmap MapBrowser has been resolved. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.

Read the full incident report →

Minor January 14, 2025

PDF generation performance degraded

Detected by Pingoru: Jan 14, 2025, 06:54 PM UTC
Resolved: Jan 15, 2025, 01:03 AM UTC
Duration: 6h 8m

Affected: Client Portal

Timeline · 3 updates

investigating Jan 14, 2025, 06:54 PM UTC

We are currently investigating degraded PDF generation performance
investigating Jan 14, 2025, 06:55 PM UTC

We are currently investigating degraded PDF generation performance
resolved Jan 15, 2025, 01:03 AM UTC

This incident has been resolved.

Read the full incident report →

Major December 18, 2024

Transactional Content API Service disruption

Detected by Pingoru: Dec 18, 2024, 11:39 PM UTC
Resolved: Dec 18, 2024, 11:57 PM UTC
Duration: 18m

Affected: Transactional API

Timeline · 3 updates

investigating Dec 18, 2024, 11:39 PM UTC

We are currently investigating an issue affecting the Nearmap Transactional Content API using the AI Features endpoint. The service is currently unavailable, and any AI feature requests made will return an unauthorised error. We will provide updates about the status of this issue as and when information becomes available.
investigating Dec 18, 2024, 11:41 PM UTC

We are continuing to investigate this issue.
resolved Dec 18, 2024, 11:57 PM UTC

The issue with the Nearmap Transactional Content API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.

Read the full incident report →

Minor November 20, 2024

MapBrowser Service Disruption

Detected by Pingoru: Nov 20, 2024, 01:48 AM UTC
Resolved: Nov 20, 2024, 11:56 PM UTC
Duration: 22h 7m

Affected: MapBrowser

Timeline · 4 updates

investigating Nov 20, 2024, 01:48 AM UTC

We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues accessing saved projects and AI layers. We will provide updates about the status of this issue as and when information becomes available.
identified Nov 20, 2024, 03:25 AM UTC

The issue has been identified. We are working on releasing a fix to resolve the issue.
monitoring Nov 20, 2024, 05:59 AM UTC

The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
resolved Nov 20, 2024, 11:56 PM UTC

The issue with the Nearmap MapBrowser has been resolved. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.

Read the full incident report →

Minor November 12, 2024

Betterview Platform Monitoring

Detected by Pingoru: Nov 12, 2024, 02:30 AM UTC
Resolved: Nov 12, 2024, 03:38 AM UTC
Duration: 1h 7m

Affected: Client Portal

Timeline · 4 updates

monitoring Nov 12, 2024, 02:30 AM UTC

We have identified an issue with the Betterview Platform and a fix has been deployed and is being monitored. If you experience any issues accessing the Betterview Platform, please click here to raise a support ticket.
monitoring Nov 12, 2024, 02:36 AM UTC

We are continuing to monitor for any further issues.
monitoring Nov 12, 2024, 03:20 AM UTC

We are continuing to monitor for any further issues.
resolved Nov 12, 2024, 03:38 AM UTC

The issue with the Betterview Platform has been resolved. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.

Read the full incident report →

Major October 8, 2024

[API Service Name] API Service disruption

Detected by Pingoru: Oct 08, 2024, 10:43 PM UTC
Resolved: Oct 09, 2024, 12:01 AM UTC
Duration: 1h 17m

Affected: Tile APICoverage API

Timeline · 3 updates

investigating Oct 08, 2024, 10:43 PM UTC

We are currently investigating an issue affecting the Nearmap AI Feature API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available.
monitoring Oct 08, 2024, 11:02 PM UTC

The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
resolved Oct 09, 2024, 12:01 AM UTC

The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.

Read the full incident report →

Minor October 8, 2024

MapBrowser Service Disruption - Projects and Layers

Detected by Pingoru: Oct 08, 2024, 06:05 AM UTC
Resolved: Oct 08, 2024, 06:58 PM UTC
Duration: 12h 52m

Affected: MyAccount

Timeline · 3 updates

investigating Oct 08, 2024, 06:05 AM UTC

We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues using the project and layer toolsets within the MapBrowser. Customers are also unable to save, open or close previous project information. We will provide updates about the status of this issue as and when information becomes available.
monitoring Oct 08, 2024, 06:44 AM UTC

The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
resolved Oct 08, 2024, 06:58 PM UTC

The issue with MyAccount has now been resolved. If you experience any issue with the service, please click here to raise a support ticket.

Read the full incident report →

Major September 26, 2024

Insights API service disruption

Detected by Pingoru: Sep 26, 2024, 07:51 PM UTC
Resolved: Sep 26, 2024, 07:59 PM UTC
Duration: 7m

Affected: Betterview Insights API

Timeline · 2 updates

investigating Sep 26, 2024, 07:51 PM UTC

This service is currently unavailable and we are investigating the issue. We will provide updates about the status of this issue as and when information becomes available
resolved Sep 26, 2024, 07:59 PM UTC

The issue with the Insights API has been resolved. If you experience any issue with the service or have not received your order, please email [email protected] to raise a support ticket. Thank you

Read the full incident report →

Major September 18, 2024

API Service disruption

Detected by Pingoru: Sep 18, 2024, 09:24 PM UTC
Resolved: Sep 19, 2024, 12:39 AM UTC
Duration: 3h 15m

Affected: Roof Geometry API

Timeline · 4 updates

investigating Sep 18, 2024, 09:24 PM UTC

We are currently investigating an issue affecting a Nearmap API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available
investigating Sep 18, 2024, 09:24 PM UTC

We are continuing to investigate this issue.
monitoring Sep 18, 2024, 09:29 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 19, 2024, 12:39 AM UTC

The issue affecting the Nearmap API service has been resolved. If you experience any issue with Nearmap services, please click here to raise a support ticket.

Read the full incident report →