NCR Aloha Outage History

NCR Aloha is up right now

NCR Aloha had 7 outages in the last 2 years totaling 65h 33m of downtime — averaging 0.3 incidents per month.

There were 7 NCR Aloha outages since October 15, 2025 totaling 65h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.aloha.ncr.com

Critical December 24, 2025

Command Center is Unavailable for NAMER

Detected by Pingoru
Dec 24, 2025, 10:26 PM UTC
Resolved
Dec 24, 2025, 11:12 PM UTC
Duration
46m
Affected: Command Center-US
Timeline · 2 updates
  1. investigating Dec 24, 2025, 10:26 PM UTC

    We are currently aware and working on an issue for Command Center for in NAMER. At this time, Command Center is not accessible for clients in the NAMER region. We apologize for this and are working to resolve. NCR Voyix.

  2. resolved Dec 24, 2025, 11:12 PM UTC

    Command Center is now available for all clients in NAMER. We apologize for this inconvenience and understand the importance of this. Regards, NCR Voyix

Read the full incident report →

Notice November 13, 2025

Aloha Online Ordering Impacted - Imaging

Detected by Pingoru
Nov 13, 2025, 05:28 AM UTC
Resolved
Nov 13, 2025, 11:48 AM UTC
Duration
6h 19m
Affected: Online Ordering Classic-APAC
Timeline · 6 updates
  1. investigating Nov 13, 2025, 05:28 AM UTC

    Dear Valued Clients, Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality. We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available. We’re on this, The NCR Voyix Team

  2. investigating Nov 13, 2025, 05:31 AM UTC

    Dear Valued Clients, Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality. We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available. We’re on this, The NCR Voyix Team

  3. identified Nov 13, 2025, 06:51 AM UTC

    Dear Valued Clients, Our monitoring systems have detected an issue, and our team is actively working to restore services. We will provide updates as soon as more details become available. If you need immediate assistance, please contact the Support Desk. We’re on this, The NCR Voyix Team

  4. monitoring Nov 13, 2025, 07:06 AM UTC

    Dear Valued Clients, The issue has been resolved, and we are monitoring to ensure that there are no additional setbacks. If you are still experiencing issues, please contact the Support Desk. We’re on this, The NCR Voyix Team

  5. monitoring Nov 13, 2025, 07:49 AM UTC

    Dear Valued Clients, After extensive monitoring, we are pleased to confirm that this issue is resolved. If you are still experiencing any problems, please contact the Support Desk. We’re on this, The NCR Voyix Team

  6. resolved Nov 13, 2025, 11:48 AM UTC

    Dear Valued Clients, After extensive monitoring, we are pleased to confirm that this issue is resolved. If you are still experiencing any problems, please contact the Support Desk. We’re on this, The NCR Voyix Team

Read the full incident report →

Minor November 6, 2025

Red Cloud on Silver Essentials for Android

Detected by Pingoru
Nov 06, 2025, 02:23 PM UTC
Resolved
Nov 06, 2025, 04:31 PM UTC
Duration
2h 7m
Affected: Silver Essentials-US
Timeline · 3 updates
  1. investigating Nov 06, 2025, 02:23 PM UTC

    We are receiving reports of users noticing a red cloud on their Silver Essentials POS running on Android. Upstream and downstream connections to the POS are currently affected. You can expect that your chages in the Back Office will not download to the POS as well as transactions not uploading to the Back Office. Reporting will be affected until issue is resolved. Payments processing is functioning without issues. Teams have gathered and are investigating. We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: [email protected] or chat via Back Office.

  2. identified Nov 06, 2025, 02:50 PM UTC

    NCR Voyix has isolated the cause and are actively working to resolve the issue

  3. resolved Nov 06, 2025, 04:31 PM UTC

    NCR Voyix has resolved the issue and confirmed connection is restored. We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: [email protected] or chat via Back Office.

Read the full incident report →

Major October 15, 2025

Aloha Online Ordering Impacted

Detected by Pingoru
Oct 15, 2025, 09:26 PM UTC
Resolved
Oct 16, 2025, 01:48 PM UTC
Duration
16h 21m
Affected: Online Ordering Classic-US
Timeline · 3 updates
  1. investigating Oct 15, 2025, 09:26 PM UTC

    We are currently investigating an issue that may be affecting your environment following the installation of the most recent Windows OS update. This update appears to be causing errors with ATO and disrupting online ordering functionality. Our focus remains on supporting your environment and minimizing any operational impact during this time. Recommendation: We advise at this time to pause performing a Windows OS update until further notice. If the update has already been applied, at the current time take the necessary steps to removing the patch and notify us of the results so we can continue to assist. We appreciate your patience and understanding as we work toward restoring full functionality.

  2. monitoring Oct 15, 2025, 11:45 PM UTC

    NCR Voyix, in collaboration with our support partner, has identified and mitigated the issue related to the recent Windows OS update that impacted Aloha Take-Out (ATO) functionality. If you are still experiencing related errors, please contact the Support Desk for assistance. Our team is prepared to walk you through the corrective measures. We appreciate your continued partnership and remain committed to ensuring a stable and reliable experience.

  3. resolved Oct 16, 2025, 01:48 PM UTC

    Our support partner applied a corrective fix on Wednesday evening at 8:00 PM EDT. NCR Voyix has successfully verified the resolution in a controlled lab environment, confirming stability over a 12-hour period. The support vendor’s Windows engineering team has rolled back the fix associated with the recent update. The current guidance is as follows: If the patch is already installed, a simple reboot of the affected machines should resolve the issue. If the patch has not been installed, it is recommended to install the update and then reboot the machine. If you continue to experience any issues after following these steps, please contact the Support Desk for assistance. Our team is ready to walk you through the corrective measures. Customer satisfaction is our top priority, and we appreciate your continued partnership as we work to ensure a stable and reliable experience.

Read the full incident report →