Narvar incident

Google Outage Impacting Shopify Returns - Delayed Notifications and Status Updates

Major Resolved View vendor source →

Narvar experienced a major incident on April 6, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 11:49 PM UTC
Resolved
Apr 06, 2026, 11:49 PM UTC
Duration
—
Detected by Pingoru
Apr 06, 2026, 11:49 PM UTC

Update timeline

  1. resolved Apr 06, 2026, 11:49 PM UTC

    Type: Incident Duration: 8 days, 13 hours and 9 minutes Affected Components: Narvar Returns and Exchanges for Shopify Apr 7, 02:10:53 GMT+0 - Identified - We have determined that this is caused by a Google outage. Our contacts at Google have acknowledged and are investigating further. Apr 7, 03:14:55 GMT+0 - Resolved - Google has confirmed this is now resolved. Please note that there may still be some delays as our system catches up on the backlog of updates. However, all signs show systems returning to normal operations. Apr 6, 23:49:47 GMT+0 - Investigating - We are currently experiencing delays in Shopify notifications, as well as tracking and status updates for Shopify returns. We will provide more information as soon as it is available.