Narvar incident

Google Outage Impacting Shopify Returns - Delayed Notifications and Status Updates

Major Resolved View vendor source →

Narvar experienced a major incident on April 6, 2026, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 11:49 PM UTC
Resolved
Apr 07, 2026, 03:14 AM UTC
Duration
3h 25m
Detected by Pingoru
Apr 06, 2026, 11:49 PM UTC

Update timeline

  1. investigating Apr 06, 2026, 11:49 PM UTC

    We are currently experiencing delays in Shopify notifications, as well as tracking and status updates for Shopify returns. We will provide more information as soon as it is available. .

  2. identified Apr 07, 2026, 02:10 AM UTC

    We have determined that this is caused by a Google outage. Our contacts at Google have acknowledged and are investigating further..

  3. resolved Apr 07, 2026, 03:14 AM UTC

    Google has confirmed this is now resolved. Please note that there may still be some delays as our system catches up on the backlog of updates. However, all signs show systems returning to normal operations. .