Resolved after 1 day 1 hour, affecting Web and Email Hosting, on September 1, 2020.
All user data has been restored and all services are up and running. We are monitoring the results and working hard to restore the data from the time period between the latest backup and the crash.
Affected components
Update timeline
- investigating Sep 01, 2020, 10:41 AM UTC
We are aware of the outage of server if38.nano.lv, causing website hosting and email being unavailable.
- identified Sep 01, 2020, 11:09 AM UTC
Our engineers found errors on a system, providing data storage for user files on server if38.nano.lv. We are currently reviewing existing file system and at the same time restoring the latest backup.
- identified Sep 01, 2020, 01:18 PM UTC
We are continuing to work to fix the issue. Customer will first see email starting working soon.
- identified Sep 01, 2020, 02:10 PM UTC
Email service is now recovering with users being able to login once again.
- identified Sep 01, 2020, 02:26 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 01, 2020, 02:27 PM UTC
Websites are gradually back up, while the server load is higher than usual and you may experience higher loading times and latencies. Should be back to normal within 1 hour.
- identified Sep 01, 2020, 06:05 PM UTC
System recovery is still ongoing. While many users already have the service running, many more accounts will be restored during the night. We expect full recovery in the morning.
- monitoring Sep 02, 2020, 04:17 AM UTC
All user data has been restored and all services are up and running. We are monitoring the results and working hard to restore the data from the time period between the latest backup and the crash.
- resolved Sep 02, 2020, 12:28 PM UTC
Everything has been working fine since the issue has been resolved
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