Nacelle incident

Degraded Shopify Webhook Performance

Resolved after 1 hour 25 minutes, affecting Data Ingestion API, on June 28, 2023.

investigating Jun 28, 2023, 06:29 PM UTC

We're currently experiencing intermittent failures for Shopify webhook product/update events. This is only impacting merchants who are using the 2023-01 version of the Shopify API. We're currently investigating and will provide updates as soon as possible. As we work to remedy this issue, please use manual space reindexes to solve any data consistency problems.

Started
Jun 28, 2023, 06:29 PM UTC
Resolved
Jun 28, 2023, 07:54 PM UTC
Duration
1h 25m
Detected by Pingoru
Jun 28, 2023, 06:29 PM UTC

Affected components

Data Ingestion API

Update timeline

  1. investigating Jun 28, 2023, 06:29 PM UTC

    We're currently experiencing intermittent failures for Shopify webhook product/update events. This is only impacting merchants who are using the 2023-01 version of the Shopify API. We're currently investigating and will provide updates as soon as possible. As we work to remedy this issue, please use manual space reindexes to solve any data consistency problems.

  2. resolved Jun 28, 2023, 07:54 PM UTC

    This issue is now resolved. Webhook updates are now coming through as expected.

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