MyWay Route Planner incident

Server temporrary outage

Resolved after 32 minutes, affecting Routing Service and Route/Manifest Sharing, on July 16, 2025.

investigating Jul 16, 2025, 03:53 PM UTC

We are continuing to investigate this issue.

Started
Jul 16, 2025, 03:53 PM UTC
Resolved
Jul 16, 2025, 04:25 PM UTC
Duration
32m
Detected by Pingoru
Jul 16, 2025, 03:53 PM UTC

Affected components

Routing ServiceRoute/Manifest Sharing

Update timeline

  1. investigating Jul 16, 2025, 03:53 PM UTC

    One of our service providers had a major network outage and the servers went down. For 1 hour, users might see some issues with route-building capabilities. We apologize for the inconvenience.

  2. investigating Jul 16, 2025, 03:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 16, 2025, 04:25 PM UTC

    This incident has been resolved.

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