MyVenue incident

Operation Slower Than Usual

Resolved after 10 minutes, affecting Suite Orders - ADO and Real Time Sales Processing, on July 23, 2025.

resolved Jul 23, 2025, 02:01 AM UTC

We have identified and resolved the cause of the degraded performance. Performance should now be restored to normal. We thank you for your patience while we investigated this matter.

Started
Jul 23, 2025, 01:51 AM UTC
Resolved
Jul 23, 2025, 02:01 AM UTC
Duration
10m
Detected by Pingoru
Jul 23, 2025, 01:51 AM UTC

Affected components

Suite Orders - ADOReal Time Sales Processing

Update timeline

  1. investigating Jul 23, 2025, 01:51 AM UTC

    We are currently experiencing degraded performance resulting in slower-than-usual performance for some suites users. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.

  2. investigating Jul 23, 2025, 01:52 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 23, 2025, 02:01 AM UTC

    We have identified and resolved the cause of the degraded performance. Performance should now be restored to normal. We thank you for your patience while we investigated this matter.

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