MyVenue incident
Temporary Service Interruption: Degraded Performance in Suites and Sales Processing
Resolved after 4 hours 38 minutes, affecting Suite Orders - ADO and Real Time Sales Processing, on August 9, 2025.
Our team identified and resolved the underlying issue that was causing degraded performance affecting Suites. All services are now operating normally. We appreciate your patience while we worked to resolve this matter and apologize for any inconvenience it may have caused.
Affected components
Update timeline
- investigating Aug 09, 2025, 03:00 AM UTC
We are currently investigating reports of degraded performance affecting Suites and Sales Processing. Our team is working to identify the cause and implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to restore full functionality.
- investigating Aug 09, 2025, 03:14 AM UTC
We are continuing to investigate this issue.
- investigating Aug 09, 2025, 03:20 AM UTC
Sales Processing has been fully restored. Our team is continuing to investigate the ongoing degraded performance in Suites and will provide updates as more information becomes available.
- resolved Aug 09, 2025, 07:39 AM UTC
Our team identified and resolved the underlying issue that was causing degraded performance affecting Suites. All services are now operating normally. We appreciate your patience while we worked to resolve this matter and apologize for any inconvenience it may have caused.
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