myOpenFactory incident

Fehler bei der Übermittlung von Belegen per HTTPS/AS2 an unsere Plattform | Problems with sending messages via HTTPS/AS2 to our platform

Minor Resolved View vendor source →

myOpenFactory experienced a minor incident on March 25, 2021 affecting AS2-Schnittstelle | AS2-interface and HTTP(S)-Schittstelle | HTTP(S)-interface, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2021, 07:41 AM UTC
Resolved
Mar 26, 2021, 08:31 AM UTC
Duration
1d
Detected by Pingoru
Mar 25, 2021, 07:41 AM UTC

Affected components

AS2-Schnittstelle | AS2-interfaceHTTP(S)-Schittstelle | HTTP(S)-interface

Update timeline

  1. investigating Mar 25, 2021, 07:41 AM UTC

    Es kann vereinzelt zu Problemen bei der Übermittlung von Belegen via HTTPS oder AS2 an unsere Plattform kommen. Ob Sie betroffen sind, können Sie überprüfen, indem Sie den Belegfluss aus Ihrem System mit den Belegen im Portal vergleichen. Fehlen hier Belege, wenden Sie sich bitte umgehend an unseren Support. Occasionally there may be problems with the transmission of messages via HTTPS or AS2 to our platform. You can check whether you are affected by comparing the message flow from your system with the messagesin the portal. If there is a deviation, please contact our support.

  2. identified Mar 25, 2021, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 26, 2021, 08:31 AM UTC

    Das Problem wurde lokalisiert und die betroffenen Kunden wurden informiert. The problem has been localized and the affected customers have been informed.