myOpenFactory incident

Domain-Änderung des Webportals || Domain change of the web portal

Notice Resolved View vendor source →

myOpenFactory experienced a notice incident on January 15, 2025 affecting Portal (Web-EDI) | portal (web edi), lasting 17h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 02:53 PM UTC
Resolved
Jan 16, 2025, 08:28 AM UTC
Duration
17h 35m
Detected by Pingoru
Jan 15, 2025, 02:53 PM UTC

Affected components

Portal (Web-EDI) | portal (web edi)

Update timeline

  1. monitoring Jan 15, 2025, 02:53 PM UTC

    Gestern Nachmittag haben wir die Domain unseres Webportals, wie angekündigt, geändert. Dies führt bei manchen Unternehmen dazu, dass User sich nicht mehr einloggen können. Der Grund ist, dass unser Zertifikat, welches Bestandteil unserer 2-Faktor Authentifizierung ist, über z.B. eine Gruppenrichtlinie des Betriebssystems oder Firewalls und Inspektoren, unserer alten Domain zugewiesen wurde. Da sich die Domain geändert hat, scheitern alle Anmeldeversuche in einem solchen Fall. Die zuständige IT muss das System für die neue Domain anpassen. || Yesterday afternoon we changed the domain of our web portal as announced. For some companies, this means that users can no longer log in. The reason is that our certificate, which is part of our 2-factor authentication, was assigned to our old domain via e.g. a group policy of the operating system or firewalls and inspectors. As the domain has changed, all login attempts will fail in such a case. The responsible IT department must adapt the system for the new domain.

  2. resolved Jan 16, 2025, 08:28 AM UTC

    This incident has been resolved.