myOpenFactory incident

Portal und Schnittstellen nicht erreichbar | Portal and interfaces not available

Critical Resolved View vendor source →

myOpenFactory experienced a critical incident on October 1, 2026 affecting AS2-Schnittstelle | AS2-interface and Nachrichtenverarbeitung | message processing and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 08:23 AM UTC
Resolved
Oct 01, 2026, 11:08 AM UTC
Duration
2h 44m
Detected by Pingoru
Oct 01, 2026, 08:23 AM UTC

Affected components

AS2-Schnittstelle | AS2-interfaceNachrichtenverarbeitung | message processingHTTP(S)-Schittstelle | HTTP(S)-interfacePortal (Web-EDI) | portal (web edi)X.400-Schnittstelle | X.400-interfaceOFTP(2)-Schnittstelle | OFTP(2)-interfaceSFTP-Schnittstelle | SFTP-interfaceFTP-Schnittstelle | FTP-interfaceE-Mail Schnittstelle | e-mail interface (SMTP)EN 16931-Rechnungsverarbeitung | EN 16931 invoice processing

Update timeline

  1. investigating Oct 01, 2026, 08:23 AM UTC

    Unser Portal und unsere Schnittstellen sind derzeit nicht verfügbar. Wir bemühen uns, die Verfügbarkeit so schnell wie möglich wiederherzustellen. Vielen Dank für Ihr Verständnis. -------------------------------------------------------------------------------- Our portal and our interfaces are currently unavailable. We are working to resolve the issue and will restore full access as soon as possible. Thank you for your understanding.

  2. investigating Oct 01, 2026, 08:24 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 01, 2026, 11:08 AM UTC

    Die Störung wurde bei unserem Hosting-Dienstleister identifiziert und behoben. Alle Systeme und das Portal sind wieder erreichbar. //// The incident was identified and resolved by our hosting provider. All systems and the portal are now accessible again.