MyOnlineStore incident

Degraded performance

Resolved after 45 minutes, affecting Back office and Storefront and 1 more, on March 21, 2024.

resolved Mar 21, 2024, 02:36 PM UTC

De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

Started
Mar 21, 2024, 01:50 PM UTC
Resolved
Mar 21, 2024, 02:36 PM UTC
Duration
45m
Detected by Pingoru
Mar 21, 2024, 01:50 PM UTC

Affected components

Back officeStorefrontCheckoutAPI

Update timeline

  1. investigating Mar 21, 2024, 01:50 PM UTC

    Op dit moment is het niet mogelijk om in te loggen in de beheeromgeving. We zijn aan het onderzoeken waar de oorzaak ligt. EN: It is currently not possible to log in to the back office. We are investigating the cause.

  2. identified Mar 21, 2024, 01:52 PM UTC

    We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.

  3. monitoring Mar 21, 2024, 02:10 PM UTC

    Inloggen in de beheeromgeving is weer mogelijk. We houden de performance scherp in de gaten. EN: Logging in to the management environment is possible again. We are actively monitoring the performance.

  4. resolved Mar 21, 2024, 02:36 PM UTC

    De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

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