MyOnlineStore incident

Degraded performance

Resolved after 40 minutes, affecting Back office and Storefront and 1 more, on August 30, 2024.

resolved Aug 30, 2024, 09:33 AM UTC

De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

Started
Aug 30, 2024, 08:52 AM UTC
Resolved
Aug 30, 2024, 09:33 AM UTC
Duration
40m
Detected by Pingoru
Aug 30, 2024, 08:52 AM UTC

Affected components

Back officeStorefrontCheckoutAPI

Update timeline

  1. investigating Aug 30, 2024, 08:52 AM UTC

    We signaleren op dit moment problemen met het tonen van de orderdetailpagina in de beheeromgeving. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We are currently identifying problems with displaying the order detail page in the back office. This may lead to longer loading times and in extreme cases even error messages. We are researching the cause of the incident.

  2. identified Aug 30, 2024, 08:52 AM UTC

    We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.

  3. monitoring Aug 30, 2024, 09:06 AM UTC

    Het platform lijkt zich te stabiliseren. We houden de performance scherp in de gaten. EN: The platform appears to be stabilising. We are actively monitoring the performance.

  4. resolved Aug 30, 2024, 09:33 AM UTC

    De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

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