MyOnlineStore incident

Degraded performance

Resolved after 1 hour 33 minutes, affecting Back office and Kassa App (POS) and 1 more, on January 7, 2025.

resolved Jan 07, 2025, 11:39 AM UTC

De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

Started
Jan 07, 2025, 10:05 AM UTC
Resolved
Jan 07, 2025, 11:39 AM UTC
Duration
1h 33m
Detected by Pingoru
Jan 07, 2025, 10:05 AM UTC

Affected components

Back officeKassa App (POS)StorefrontCheckoutAPI

Update timeline

  1. investigating Jan 07, 2025, 10:05 AM UTC

    We signaleren op dit moment verminderde performance van de beheeromgeving. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen bij het bewerken van producten en pagina's. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We are noticing degraded performance across back office. This may lead to longer loading times and in extreme cases even error messages when editing products and pages. We are researching the cause of the incident.

  2. investigating Jan 07, 2025, 10:16 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 07, 2025, 10:37 AM UTC

    We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.

  4. monitoring Jan 07, 2025, 10:59 AM UTC

    Het platform lijkt zich te stabiliseren. We houden de performance scherp in de gaten. EN: The platform appears to be stabilising. We are actively monitoring the performance.

  5. resolved Jan 07, 2025, 11:39 AM UTC

    De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

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