MyOnlineStore incident

Degraded performance

Resolved after 1 hour 35 minutes, affecting Back office and Storefront and 1 more, on February 5, 2025.

resolved Feb 05, 2025, 01:49 PM UTC

De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

Started
Feb 05, 2025, 12:14 PM UTC
Resolved
Feb 05, 2025, 01:49 PM UTC
Duration
1h 35m
Detected by Pingoru
Feb 05, 2025, 12:14 PM UTC

Affected components

Back officeStorefrontCheckoutAPI

Update timeline

  1. investigating Feb 05, 2025, 12:14 PM UTC

    We signaleren op dit dat opslaan van vormgevingsinstellingen in de beheeromgeving niet of niet juist werkt. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We note that saving design settings in the back office does not work or does not work correctly.

  2. identified Feb 05, 2025, 12:29 PM UTC

    We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.

  3. identified Feb 05, 2025, 01:10 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 05, 2025, 01:20 PM UTC

    De problemen rond het opslaan van vormgevingsinstellingen is verholpen. We houden de performance scherp in de gaten. EN: The issues surrounding saving appearance settings have been resolved. We keep a close eye on performance.

  5. resolved Feb 05, 2025, 01:49 PM UTC

    De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

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