MyOnlineStore incident

Degraded performance

Resolved after 58 minutes, affecting Back office and Storefront and 1 more, on February 19, 2025.

resolved Feb 19, 2025, 08:50 AM UTC

De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

Started
Feb 19, 2025, 07:52 AM UTC
Resolved
Feb 19, 2025, 08:50 AM UTC
Duration
58m
Detected by Pingoru
Feb 19, 2025, 07:52 AM UTC

Affected components

Back officeStorefrontCheckoutAPI

Update timeline

  1. investigating Feb 19, 2025, 07:52 AM UTC

    We signaleren op dit moment problemen met het inloggen in de beheeromgeving. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We are currently noticing problems with logging into the back office. We are investigating the cause.

  2. identified Feb 19, 2025, 08:08 AM UTC

    We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.

  3. monitoring Feb 19, 2025, 08:11 AM UTC

    Het platform lijkt zich te stabiliseren. We houden de performance scherp in de gaten. EN: The platform appears to be stabilising. We are actively monitoring the performance.

  4. resolved Feb 19, 2025, 08:50 AM UTC

    De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

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