MyOnlineStore incident

Degraded performance

Resolved after 18 minutes, affecting Back office and Storefront and 1 more, on July 9, 2025.

resolved Jul 09, 2025, 02:21 PM UTC

De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

Started
Jul 09, 2025, 02:02 PM UTC
Resolved
Jul 09, 2025, 02:21 PM UTC
Duration
18m
Detected by Pingoru
Jul 09, 2025, 02:02 PM UTC

Affected components

Back officeStorefrontCheckoutAPI

Update timeline

  1. investigating Jul 09, 2025, 02:02 PM UTC

    We signaleren op dit moment verminderde performance op ons platform. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We are noticing degraded performance across the platform. This may lead to longer loading times and in extreme cases even error messages. We are researching the cause of the incident.

  2. monitoring Jul 09, 2025, 02:14 PM UTC

    Het platform lijkt zich te stabiliseren. We houden de performance scherp in de gaten. EN: The platform appears to be stabilising. We are actively monitoring the performance.

  3. resolved Jul 09, 2025, 02:21 PM UTC

    De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.

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