MYOB experienced a minor incident on October 10, 2026 affecting MYOB Practice and MYOB Website, lasting 21h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2026, 10:33 PM UTC
Our team is currently investigating an issue affecting new file creation via the online checkout We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. "If you are experiencing an issue that doesn't relate to this notification, you can join our MYOB Community or visit our MYOB Support site to find more information, help and contact details"
- monitoring Oct 11, 2026, 04:28 AM UTC
Thank you for your patience while we worked to resolve this issue. Checkout services have now been restored, and the backlog of orders is processing as expected. If you purchased a product between 10 October, 4:00 AM and 10 October, 11:50 AM, your files should become available within the next 24 hours. We will continue to provide updates as the remaining backlog is cleared.
- resolved Oct 11, 2026, 08:23 PM UTC
Thanks for your patience while we worked on this issue. Service has now been restored. "If you are experiencing an issue that doesn't relate to this notification, you can join our MYOB Community or visit our MYOB Support site to find more information, help and contact details"