Resolved after 277 days 4 hours, affecting Fitbit Integrations, on March 15, 2021.
We are aware that members are receiving inaccurate calorie adjustments in relation to this work, and we will have a fix in place for this issue by the end of the day tomorrow. Please accept our deep apologies for this frustration. You can click below for more information and updates. https://support.myfitnesspal.com/hc/en-us/articles/4415871310093-Maintenance-work-starting-Monday-12-13-21
Affected components
Update timeline
- investigating Apr 06, 2021, 06:10 PM UTC
Fitbit steps processing is delayed up to 24 hours for users.
- investigating Apr 06, 2021, 06:11 PM UTC
We are continuing to investigate this issue.
- investigating Jun 30, 2021, 10:23 PM UTC
We are continuing to investigate this issue.
- investigating Dec 13, 2021, 10:13 PM UTC
We are aware that members are receiving inaccurate calorie adjustments in relation to this work, and we will have a fix in place for this issue by the end of the day tomorrow. Please accept our deep apologies for this frustration. You can click below for more information and updates. https://support.myfitnesspal.com/hc/en-us/articles/4415871310093-Maintenance-work-starting-Monday-12-13-21
- resolved Dec 17, 2021, 10:46 PM UTC
This incident has been resolved.
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