Resolved after 10 days 21 hours, affecting iOS App and Android App and 1 more, on April 22, 2022.
After monitoring through the weekend, we are confident that we have managed to resolve the cause of the incident and restored full app & user functionality.
Affected components
Update timeline
- investigating Apr 22, 2022, 05:58 PM UTC
We are currently investigating an issue affecting the following areas of functionality: * Web - inability to create a new food item or edit an existing food item * Web - inability to create or edit a My Meal, My Food or Recipe * Web - inability to add to diary via the Quick Add feature * iOS/Android - inability to create or edit Recipes * iOS/Android - if members create new food, a meal or use quick add, newly created items will stored locally, but will not sync to other devices https://support.myfitnesspal.com/hc/en-us/articles/5716717249933
- identified Apr 22, 2022, 06:51 PM UTC
The issue has been identified and we are exploring options on how to resolve the issue.
- monitoring Apr 29, 2022, 02:49 PM UTC
We have released updates to our services that restored all previously identified user functionality and have shown error rates dropping back to zero. We will continue to monitor our dashboards and user feedback for any outstanding issues.
- resolved May 03, 2022, 03:51 PM UTC
After monitoring through the weekend, we are confident that we have managed to resolve the cause of the incident and restored full app & user functionality.
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