MyFitnessPal incident
MFP Premium Subscribers May Lose Access to Features
Resolved after 3 hours 12 minutes, affecting iOS App and Android App and 1 more, on November 15, 2023.
In certain instances users who have recently subscribed to premium may lose access to their premium features. Our team has identified the issue and are working to implement a fix as soon as possible.
Affected components
Update timeline
- identified Nov 15, 2023, 06:54 PM UTC
We have identified the root cause of the issue and are working to remediate the impact to our ability to process premium subscriptions in the MFP apps.
- identified Nov 15, 2023, 08:09 PM UTC
In certain instances users who have recently subscribed to premium may lose access to their premium features. Our team has identified the issue and are working to implement a fix as soon as possible.
- resolved Nov 15, 2023, 10:06 PM UTC
This incident has been resolved.
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