myFitApp Outage History

myFitApp had 5 outages in the last 2 years totaling 7h 16m of downtime — averaging 0.2 incidents per month.

There were 5 myFitApp outages since November 20, 2025 totaling 7h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.myfitapp.com

Minor March 17, 2026

Issue with Marketing Automation messages and conversations

Detected by Pingoru: Mar 17, 2026, 12:24 PM UTC
Resolved: Mar 17, 2026, 01:22 PM UTC
Duration: 58m

Affected: Cockpit and Core Services

Timeline · 4 updates

investigating Mar 17, 2026, 12:24 PM UTC

We are currently investigating an issue with Marketing Automation where: 1) Conversations are not showing 2) Push messages are being sent but do not appear in a conversation 3) Push messages are being accessed from the phone but no message appears when pressed
identified Mar 17, 2026, 12:51 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 17, 2026, 01:11 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 17, 2026, 01:22 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 4, 2026

Issues with Booking with the Legend Integration

Detected by Pingoru: Feb 04, 2026, 07:27 AM UTC
Resolved: Feb 04, 2026, 10:31 AM UTC
Duration: 3h 3m

Affected: Third Party Integrated Services

Timeline · 5 updates

investigating Feb 04, 2026, 07:27 AM UTC

We are currently investigating and working with Legend.
identified Feb 04, 2026, 07:36 AM UTC

We have identified an issue with the Legend strikes feature. This has been raised with Legend. Until this issue is resolved the Legend strikes feature will be disabled for all accounts. This will be happening in the next 5 mins.
identified Feb 04, 2026, 08:53 AM UTC

Further reports suggest this is not affect all Legend customers however a fix has been identified by Legend and is being worked on. This is planned to be released by 10:00UTC.
monitoring Feb 04, 2026, 10:08 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 04, 2026, 10:31 AM UTC

This incident has been resolved.

Read the full incident report →

Critical January 29, 2026

Issue with members being able to log into the app and book

Detected by Pingoru: Jan 29, 2026, 12:22 PM UTC
Resolved: Jan 29, 2026, 01:56 PM UTC
Duration: 1h 34m

Affected: Cockpit and Core Services

Timeline · 5 updates

investigating Jan 29, 2026, 12:22 PM UTC

We are currently investigating this issue as to why members are currently experiencing issues - "Service Unreachable" message on the app? code [MFA1004_502]
identified Jan 29, 2026, 12:29 PM UTC

We have idenfitied the issue and we are working on a resolution
identified Jan 29, 2026, 12:49 PM UTC

We believe the issue is with a third party and we are communicating with them - we can confirm that not every app is affected.
monitoring Jan 29, 2026, 01:20 PM UTC

Third party issue has been resolved and we are monitoring. Normal service should start to resume
resolved Jan 29, 2026, 01:56 PM UTC

This issue has now been resolved. We thank you for your patience.

Read the full incident report →

Minor December 15, 2025

Marketing Automation issue

Detected by Pingoru: Dec 15, 2025, 09:29 AM UTC
Resolved: Dec 15, 2025, 09:41 AM UTC
Duration: 11m

Affected: Cockpit and Core Services

Timeline · 3 updates

investigating Dec 15, 2025, 09:29 AM UTC

We are aware of two issues with Marketing Automation: 1) There is an issue where you can see other customers messages inside your cockpit. These messages have not been sent to your members. We are working on a resolution. 2) It is not currently possible to send a Marketing Automation message. We are working on a resolution
investigating Dec 15, 2025, 09:40 AM UTC

We are continuing to investigate this issue.
resolved Dec 15, 2025, 09:41 AM UTC

This incident has been resolved.

Read the full incident report →

Critical November 20, 2025

Intermittent issues with Legend

Detected by Pingoru: Nov 20, 2025, 08:18 AM UTC
Resolved: Nov 20, 2025, 09:46 AM UTC
Duration: 1h 28m

Affected: Third Party Integrated Services

Timeline · 2 updates

investigating Nov 20, 2025, 08:18 AM UTC

There are currently issues reported with the Legend platform. This is unrelated to myFitApp. We’re working to assist Legend where we can.
resolved Nov 20, 2025, 09:46 AM UTC

Legend has resolved the issue.

Read the full incident report →