MyCase Outage History

MyCase is up right now

Pingoru has recorded 49 incidents for MyCase: 5 in the last 12 months and 1 in the last 90 days.

Source: status.mycase.com

49incidents recorded
5last 12 months
1last 90 days
7 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking MyCase in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202614 of 535 (1%)

Incidents, newest first

Minor October 5, 2026 Degraded Performance- Advanced Search 3h 53m MyCase

Started Oct 05, 2026, 05:25 PM UTC· resolved Oct 05, 2026, 09:18 PM UTC

  1. investigating Oct 05, 2026, 05:25 PM UTC

    We are aware of degraded search for Advanced tier users, and we are actively investigating.

  2. monitoring Oct 05, 2026, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 05, 2026, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026 Partial Outage- Advanced Tier Search Functionality 19h 37m MyCase

Started Mar 23, 2026, 05:21 PM UTC· resolved Mar 24, 2026, 12:59 PM UTC

  1. investigating Mar 23, 2026, 05:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 23, 2026, 10:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2026 Partial Outage - Advanced Tier Search Functionality 10h 39m MyCase

Started Mar 20, 2026, 07:03 PM UTC· resolved Mar 21, 2026, 05:42 AM UTC

  1. investigating Mar 20, 2026, 07:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 20, 2026, 09:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 21, 2026, 05:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2026 502 Errors 1h 34m MyCase

Started Feb 11, 2026, 05:18 PM UTC· resolved Feb 11, 2026, 06:53 PM UTC

  1. investigating Feb 11, 2026, 05:18 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 11, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2026, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 19, 2025 500 Errors 27m MyCase

Started Nov 19, 2025, 02:07 PM UTC· resolved Nov 19, 2025, 02:35 PM UTC

  1. investigating Nov 19, 2025, 02:07 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 19, 2025, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Degraded Performance: 502 Errors & Slowness 8h 17m MyCase

Started Oct 20, 2025, 01:04 PM UTC· resolved Oct 20, 2025, 09:22 PM UTC

  1. investigating Oct 20, 2025, 01:04 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2025, 01:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 01:51 PM UTC

    We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.

  4. identified Oct 20, 2025, 02:37 PM UTC

    We are aware of customers seeing slow response times within the MyCase app and/or increased timeouts. This is the result of an ongoing incident with our cloud provider, AWS, and we are closely monitoring the situation to restore operations to normal as quickly as we can. We appreciate your continued patience in this matter.

  5. identified Oct 20, 2025, 04:10 PM UTC

    We are continuing to monitor this incident with our cloud provider, AWS.

  6. identified Oct 20, 2025, 05:54 PM UTC

    We are continuing to monitor this incident with our cloud provider, AWS.

  7. identified Oct 20, 2025, 07:48 PM UTC

    We are continuing to monitor this incident with our cloud provider, AWS. The incident persists, but gradual improvement is noted with login attempts and application navigation.

  8. resolved Oct 20, 2025, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2025 Degraded Search Feature Performance 1h 20m MyCase

Started Sep 03, 2025, 05:54 PM UTC· resolved Sep 03, 2025, 07:15 PM UTC

  1. investigating Sep 03, 2025, 05:54 PM UTC

    MyCase is currently experiencing degraded performance of the Search feature for some users. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page, and we will provide an update shortly.

  2. identified Sep 03, 2025, 06:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 03, 2025, 06:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2025, 10:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2025 Degraded Search Performance 3h 11m MyCase

Started Aug 14, 2025, 08:49 PM UTC· resolved Aug 15, 2025, 12:01 AM UTC

  1. investigating Aug 14, 2025, 08:49 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 15, 2025, 12:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 17, 2025 Site-wide outage 19m MyCase

Started Jul 17, 2025, 11:30 PM UTC· resolved Jul 17, 2025, 11:49 PM UTC

  1. investigating Jul 17, 2025, 11:30 PM UTC

    We are currently investigating this issue.

  2. identified Jul 17, 2025, 11:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 17, 2025, 11:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 30, 2025 Degraded performance - 500 error 15m MyCase

Started Jun 30, 2025, 09:19 PM UTC· resolved Jun 30, 2025, 09:34 PM UTC

  1. investigating Jun 30, 2025, 09:19 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 30, 2025, 09:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 30, 2025, 09:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jun 30, 2025, 09:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025 Degraded Search 58m MyCase

Started Jun 10, 2025, 03:58 PM UTC· resolved Jun 10, 2025, 04:56 PM UTC

  1. investigating Jun 10, 2025, 03:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 10, 2025, 04:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 10, 2025, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025 Degraded Multi Factor Authentication Performance- Text Messages 1h 36m MyCase

Started Apr 22, 2025, 01:41 PM UTC· resolved Apr 22, 2025, 03:18 PM UTC

  1. investigating Apr 22, 2025, 01:41 PM UTC

    We are currently investigating this issue with our third party texting partner. While MFA texts may fail for some customers, using email to login will work. If you need to switch email for MFA, please reach out to your admin user to reset this feature.

  2. monitoring Apr 22, 2025, 02:23 PM UTC

    MFA text messages from our third party texting partner are functioning. We continue to monitor their delivery status.

  3. resolved Apr 22, 2025, 03:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2025 Degraded Invoicing Functionality 1h 54m MyCase

Started Apr 02, 2025, 02:17 PM UTC· resolved Apr 02, 2025, 04:12 PM UTC

  1. investigating Apr 02, 2025, 02:17 PM UTC

    We are currently investigating this issue.

  2. identified Apr 02, 2025, 02:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2025, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2025, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2025 MyCase Search Slowness 2h 18m MyCase

Started Mar 03, 2025, 08:04 PM UTC· resolved Mar 03, 2025, 10:22 PM UTC

  1. investigating Mar 03, 2025, 08:04 PM UTC

    MyCase is currently experiencing degraded performance of the search feature. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page and we will provide an update shortly.

  2. identified Mar 03, 2025, 08:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 03, 2025, 08:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 03, 2025, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2025 Degraded Performance- 500 Error 1h 51m MyCase

Started Mar 03, 2025, 06:00 PM UTC· resolved Mar 03, 2025, 07:51 PM UTC

  1. investigating Mar 03, 2025, 06:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 03, 2025, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 03, 2025, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2025 Degraded Search Functionality 38m MyCase

Started Feb 25, 2025, 09:40 PM UTC· resolved Feb 25, 2025, 10:18 PM UTC

  1. investigating Feb 25, 2025, 09:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 25, 2025, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2025, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 4, 2025 Degraded Login Performance 1h 27m MyCase

Started Feb 04, 2025, 09:09 PM UTC· resolved Feb 04, 2025, 10:36 PM UTC

  1. investigating Feb 04, 2025, 09:09 PM UTC

    We are currently investigating this issue.

  2. identified Feb 04, 2025, 09:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 04, 2025, 10:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 04, 2025, 10:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 19, 2024 Error Logging in to MyCase 4h MyCase

Started Nov 19, 2024, 06:08 PM UTC· resolved Nov 19, 2024, 10:09 PM UTC

  1. investigating Nov 19, 2024, 06:08 PM UTC

    Some users are experiencing errors when trying to log in to their MyCase account. While we investigate and fix the issue, this login page will work successfully: https://auth.mycase.com/login_sessions/new?client_id=tCEM8hNY7GaC2c8P&response_type=code

  2. monitoring Nov 19, 2024, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2024, 10:09 PM UTC

    This incident has been resolved.

Read the full incident report →