Resolved after 21 hours 50 minutes, affecting Dashboards and Payments Processor and 1 more, on March 14, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Mar 15, 2023, 12:11 AM UTC
We are currently experiencing a long delay in new account creation.
- identified Mar 15, 2023, 12:15 AM UTC
We have identified the root cause and have taken steps to address it. All accounts will eventually be created. We are continuing to monitor the situation as we work threw the backlog and expect the account creation process to be back to normal within a few hours.
- identified Mar 15, 2023, 12:19 AM UTC
We are currently experiencing longer than normal delay in account creation due to downtime in an upstream service provider.
- identified Mar 15, 2023, 01:55 AM UTC
Upstream service provider identified the problem in their internal networking systems that triggered the issue and made changes to configuration and deployments to address the issue.
- monitoring Mar 15, 2023, 02:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 15, 2023, 09:51 AM UTC
The issue has been resolved and the backlog has been cleared.
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