Resolved after 9 hours 33 minutes, affecting Payments Processor, on July 12, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 13, 2024, 12:04 AM UTC
Due to an unforeseen issue with a third-party service provider, canceled subscriptions have been churned ahead of their scheduled time. We are in contact with the provider, and are working together to resolve this situation. We will update the status here as we learn more about the impact of this issue. Thank you for your understanding.
- identified Jul 13, 2024, 12:05 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 13, 2024, 12:22 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 13, 2024, 01:06 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 13, 2024, 02:55 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 13, 2024, 04:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2024, 10:03 AM UTC
This incident has been resolved.
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