MX Merchant Outage History

MX Merchant is up right now

MX Merchant had 8 outages in the last 2 years totaling 35h 12m of downtime — averaging 0.3 incidents per month.

There were 8 MX Merchant outages since June 10, 2024 totaling 35h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mxmerchant.com

Critical March 31, 2026

MX Merchant payment failures

Detected by Pingoru
Mar 31, 2026, 05:02 PM UTC
Resolved
Mar 31, 2026, 06:37 PM UTC
Duration
1h 35m
Affected: MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)
Timeline · 3 updates
  1. investigating Mar 31, 2026, 05:02 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Mar 31, 2026, 05:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 31, 2026, 06:37 PM UTC

    We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Read the full incident report →

Major December 5, 2025

MX Merchant latency

Detected by Pingoru
Dec 05, 2025, 06:08 PM UTC
Resolved
Dec 06, 2025, 07:01 AM UTC
Duration
12h 53m
Affected: MX MerchantCheckout API
Timeline · 5 updates
  1. investigating Dec 05, 2025, 06:08 PM UTC

    We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

  2. investigating Dec 05, 2025, 07:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2025, 08:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 05, 2025, 10:49 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 06, 2025, 07:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

MX Merchant unavailable

Detected by Pingoru
Nov 18, 2025, 12:03 PM UTC
Resolved
Nov 18, 2025, 06:01 PM UTC
Duration
5h 58m
Affected: MX Merchant
Timeline · 8 updates
  1. investigating Nov 18, 2025, 12:03 PM UTC

    We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.

  2. identified Nov 18, 2025, 12:19 PM UTC

    We’ve identified that a global issue with an external infrastructure partner is causing a full platform outage. Our teams are coordinating with the provider and reviewing internal mitigations to restore service as quickly as possible. We’ll share updates as we make progress. Thank you for your patience.

  3. identified Nov 18, 2025, 01:22 PM UTC

    Some services have recovered, but the platform issues remains intermittent. Our teams are actively working with our partner as we drive toward full recovery. We’ll share updates as soon as we have meaningful progress.

  4. identified Nov 18, 2025, 02:37 PM UTC

    Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilise the environment.

  5. identified Nov 18, 2025, 03:45 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 18, 2025, 04:39 PM UTC

    Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilize the environment.

  7. monitoring Nov 18, 2025, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 18, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 21, 2025

MX Merchant Payment Failures

Detected by Pingoru
Jul 21, 2025, 06:55 AM UTC
Resolved
Jul 21, 2025, 07:49 AM UTC
Duration
54m
Affected: Checkout API
Timeline · 4 updates
  1. investigating Jul 21, 2025, 06:55 AM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Jul 21, 2025, 07:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2025, 07:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2025, 07:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 27, 2025

MXMerchant Site Down

Detected by Pingoru
Mar 27, 2025, 12:24 PM UTC
Resolved
Mar 27, 2025, 02:52 PM UTC
Duration
2h 28m
Affected: MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)
Timeline · 7 updates
  1. investigating Mar 27, 2025, 12:24 PM UTC

    Degraded performance. Issue is being investigated

  2. investigating Mar 27, 2025, 12:56 PM UTC

    We are investigating newer reports of payment failures. We are actively researching and will provide more information shortly.

  3. investigating Mar 27, 2025, 01:27 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 27, 2025, 01:50 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 27, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Mar 27, 2025, 02:33 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 27, 2025, 02:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2025

MX Merchant Degraded Performance

Detected by Pingoru
Mar 10, 2025, 04:39 PM UTC
Resolved
Mar 10, 2025, 10:01 PM UTC
Duration
5h 22m
Affected: MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)
Timeline · 4 updates
  1. investigating Mar 10, 2025, 04:39 PM UTC

    We are investigating reports of degraded performance. We are actively researching and will provide more information shortly.

  2. investigating Mar 10, 2025, 06:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 10, 2025, 08:45 PM UTC

    The issue has been identified and a fix is being solutioned.

  4. resolved Mar 10, 2025, 10:01 PM UTC

    The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Read the full incident report →

Major January 24, 2025

NICE inContact not connecting with Agents

Detected by Pingoru
Jan 24, 2025, 04:37 PM UTC
Resolved
Jan 24, 2025, 09:50 PM UTC
Duration
5h 13m
Affected: MX Merchant
Timeline · 8 updates
  1. investigating Jan 24, 2025, 04:37 PM UTC

    We are currently investigating the issue

  2. investigating Jan 24, 2025, 04:49 PM UTC

    We are currently experiencing an issue with our phone system. We are working with our phone provider to resolve this situation. We apologize for the incovience

  3. investigating Jan 24, 2025, 07:42 PM UTC

    We are continuing investigating the issue

  4. identified Jan 24, 2025, 07:44 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact support. Identified - Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  5. identified Jan 24, 2025, 08:17 PM UTC

    Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  6. identified Jan 24, 2025, 08:53 PM UTC

    Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  7. identified Jan 24, 2025, 09:32 PM UTC

    Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

  8. resolved Jan 24, 2025, 09:50 PM UTC

    Teams are getting calls now successful. Issue resolved

Read the full incident report →

Critical December 15, 2024

MX Merchant is experiencing intermittent outage

Detected by Pingoru
Dec 15, 2024, 04:45 PM UTC
Resolved
Dec 15, 2024, 05:31 PM UTC
Duration
46m
Affected: MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)
Timeline · 2 updates
  1. investigating Dec 15, 2024, 04:45 PM UTC

    We are investigating that MX Merchant (https://mxmerchant.com/) is experiencing an intermittent outage . The team is actively investigating and will implement a fix as soon as possible.

  2. resolved Dec 15, 2024, 05:31 PM UTC

    The availability issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Read the full incident report →