MX Merchant incident

MX Merchant Payment Failures

Critical Resolved View vendor source →

MX Merchant experienced a critical incident on July 21, 2025 affecting Checkout API, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 06:55 AM UTC
Resolved
Jul 21, 2025, 07:49 AM UTC
Duration
54m
Detected by Pingoru
Jul 21, 2025, 06:55 AM UTC

Affected components

Checkout API

Update timeline

  1. investigating Jul 21, 2025, 06:55 AM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Jul 21, 2025, 07:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2025, 07:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2025, 07:49 AM UTC

    This incident has been resolved.