MX Merchant incident

MX Merchant latency

Major Resolved View vendor source →

MX Merchant experienced a major incident on December 5, 2025 affecting MX Merchant and Checkout API, lasting 12h 53m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 06:08 PM UTC
Resolved
Dec 06, 2025, 07:01 AM UTC
Duration
12h 53m
Detected by Pingoru
Dec 05, 2025, 06:08 PM UTC

Affected components

MX MerchantCheckout API

Update timeline

  1. investigating Dec 05, 2025, 06:08 PM UTC

    We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

  2. investigating Dec 05, 2025, 07:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2025, 08:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 05, 2025, 10:49 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 06, 2025, 07:01 AM UTC

    This incident has been resolved.