MX Merchant incident

MX Merchant payment failures

Critical Resolved View vendor source →

MX Merchant experienced a critical incident on March 31, 2026 affecting MX Merchant and Checkout API and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 05:02 PM UTC
Resolved
Mar 31, 2026, 06:37 PM UTC
Duration
1h 35m
Detected by Pingoru
Mar 31, 2026, 05:02 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Mar 31, 2026, 05:02 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Mar 31, 2026, 05:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 31, 2026, 06:37 PM UTC

    We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.