MX Merchant Outage History

MX Merchant is up right now

MX Merchant had 4 outages in the last 2 years totaling 21h 21m of downtime — averaging 0.2 incidents per month.

There were 4 MX Merchant outages since June 2, 2025 totaling 21h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mxmerchant.com

Critical March 31, 2026

MX Merchant payment failures

Detected by Pingoru
Mar 31, 2026, 05:02 PM UTC
Resolved
Mar 31, 2026, 06:37 PM UTC
Duration
1h 35m
Affected: MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)
Timeline · 3 updates
  1. investigating Mar 31, 2026, 05:02 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Mar 31, 2026, 05:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 31, 2026, 06:37 PM UTC

    We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Read the full incident report →

Major December 5, 2025

MX Merchant latency

Detected by Pingoru
Dec 05, 2025, 06:08 PM UTC
Resolved
Dec 06, 2025, 07:01 AM UTC
Duration
12h 53m
Affected: MX MerchantCheckout API
Timeline · 5 updates
  1. investigating Dec 05, 2025, 06:08 PM UTC

    We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

  2. investigating Dec 05, 2025, 07:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2025, 08:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 05, 2025, 10:49 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 06, 2025, 07:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

MX Merchant unavailable

Detected by Pingoru
Nov 18, 2025, 12:03 PM UTC
Resolved
Nov 18, 2025, 06:01 PM UTC
Duration
5h 58m
Affected: MX Merchant
Timeline · 8 updates
  1. investigating Nov 18, 2025, 12:03 PM UTC

    We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.

  2. identified Nov 18, 2025, 12:19 PM UTC

    We’ve identified that a global issue with an external infrastructure partner is causing a full platform outage. Our teams are coordinating with the provider and reviewing internal mitigations to restore service as quickly as possible. We’ll share updates as we make progress. Thank you for your patience.

  3. identified Nov 18, 2025, 01:22 PM UTC

    Some services have recovered, but the platform issues remains intermittent. Our teams are actively working with our partner as we drive toward full recovery. We’ll share updates as soon as we have meaningful progress.

  4. identified Nov 18, 2025, 02:37 PM UTC

    Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilise the environment.

  5. identified Nov 18, 2025, 03:45 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 18, 2025, 04:39 PM UTC

    Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilize the environment.

  7. monitoring Nov 18, 2025, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 18, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 21, 2025

MX Merchant Payment Failures

Detected by Pingoru
Jul 21, 2025, 06:55 AM UTC
Resolved
Jul 21, 2025, 07:49 AM UTC
Duration
54m
Affected: Checkout API
Timeline · 4 updates
  1. investigating Jul 21, 2025, 06:55 AM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Jul 21, 2025, 07:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2025, 07:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2025, 07:49 AM UTC

    This incident has been resolved.

Read the full incident report →