MX Connect Outage History
MX Connect is up right nowPingoru has recorded 50 incidents for MX Connect: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Minor February 27, 2026 Submitted Merchant App Stuck in 'Received' 1h 44m MX Connect
Started Feb 27, 2026, 10:46 PM UTC· resolved Feb 28, 2026, 12:31 AM UTC
- investigating Feb 27, 2026, 10:46 PM UTC
We are currently investigating this issue.
- identified Feb 28, 2026, 12:29 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 28, 2026, 12:31 AM UTC
This incident has been resolved.
Major December 9, 2025 MX Connect Experiencing Boarding issue 2h 11m MX Connect
Started Dec 09, 2025, 08:10 PM UTC· resolved Dec 09, 2025, 10:21 PM UTC
- identified Dec 09, 2025, 08:10 PM UTC
We are investigating reports that MX Connect (www.mxconnect.com) is experiencing degraded performance. We are actively researching and will provide more information shortly.
- identified Dec 09, 2025, 08:14 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 09, 2025, 10:21 PM UTC
This incident has been resolved.
Critical November 18, 2025 MX Connect unavailable 6h 3m MX Connect
Started Nov 18, 2025, 11:57 AM UTC· resolved Nov 18, 2025, 06:01 PM UTC
- investigating Nov 18, 2025, 11:57 AM UTC
We are investigating reports that MX Connect (www.mxconnect.com) is unavailable. We are actively researching and will provide more information shortly.
- identified Nov 18, 2025, 12:20 PM UTC
We’ve identified that a global issue with an external infrastructure partner is causing a full platform outage. Our teams are coordinating with the provider and reviewing internal mitigations to restore service as quickly as possible. We’ll share updates as we make progress. Thank you for your patience.
- identified Nov 18, 2025, 01:21 PM UTC
Some services have recovered, but the platform issues remains intermittent. Our teams are actively working with our partner as we drive toward full recovery. We’ll share updates as soon as we have meaningful progress.
- identified Nov 18, 2025, 02:37 PM UTC
Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilise the environment.
- identified Nov 18, 2025, 03:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 04:39 PM UTC
Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilize the environment.
- monitoring Nov 18, 2025, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 06:01 PM UTC
This incident has been resolved.
Major October 14, 2025 MX Connect latency 3h 43m MX Connect
Started Oct 14, 2025, 06:24 PM UTC· resolved Oct 14, 2025, 10:07 PM UTC
- investigating Oct 14, 2025, 06:24 PM UTC
We are investigating reports of latency with MX Connect (www.mxconnect.com). We are actively researching and will provide more information shortly.
- monitoring Oct 14, 2025, 07:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2025, 10:07 PM UTC
This incident has been resolved.
Minor July 18, 2025 MXConnect Degraded Performance 45m MX Connect
Started Jul 18, 2025, 02:15 PM UTC· resolved Jul 18, 2025, 03:00 PM UTC
- investigating Jul 18, 2025, 02:15 PM UTC
MXConnect is experiencing degraded performance at this moment
- resolved Jul 18, 2025, 03:00 PM UTC
This incident has been resolved.
Major June 2, 2025 MX Connect Latency 6h 34m MX Connect
Started Jun 02, 2025, 01:24 PM UTC· resolved Jun 02, 2025, 07:59 PM UTC
- investigating Jun 02, 2025, 01:24 PM UTC
We are currently investigating this issue.
- investigating Jun 02, 2025, 01:29 PM UTC
We are continuing to investigate this issue.
- investigating Jun 02, 2025, 02:20 PM UTC
We are continuing to investigate this issue.
- identified Jun 02, 2025, 03:20 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 02, 2025, 04:05 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 02, 2025, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2025, 07:59 PM UTC
This incident has been resolved.
Critical May 31, 2025 MXConnect Login Failure 2h 32m MX Connect
Started May 31, 2025, 12:03 PM UTC· resolved May 31, 2025, 02:35 PM UTC
- investigating May 31, 2025, 12:03 PM UTC
We are currently investigating an issue where users are unable to log in to MXConnect. Attempts to access the login page are resulting in a 504 Gateway Timeout error. Our technical team is actively working to identify the root cause and restore normal service as soon as possible.
- monitoring May 31, 2025, 01:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2025, 02:35 PM UTC
This incident has been resolved.
Critical March 24, 2025 MX Connect Unavailable 29m MX Connect
Started Mar 24, 2025, 05:39 PM UTC· resolved Mar 24, 2025, 06:09 PM UTC
- investigating Mar 24, 2025, 05:39 PM UTC
We are investigating reports that MX Connect (www.mxconnect.com) is unavailable due to authentication issues. We are actively researching and will provide more information shortly.
- identified Mar 24, 2025, 06:02 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 24, 2025, 06:09 PM UTC
This incident has been resolved.
Major March 10, 2025 MX Connect Degraded Performance 5h 21m MX Connect
Started Mar 10, 2025, 04:38 PM UTC· resolved Mar 10, 2025, 09:59 PM UTC
- investigating Mar 10, 2025, 04:38 PM UTC
We are investigating reports of latency and degraded performance with MX Connect (www.mxconnect.com). We are actively researching and will provide more information shortly.
- investigating Mar 10, 2025, 06:10 PM UTC
We are continuing to investigate this issue.
- identified Mar 10, 2025, 08:45 PM UTC
The issue has been identified and a fix is being solutioned.
- resolved Mar 10, 2025, 09:59 PM UTC
The latency issues we were experiencing with MX Connect (www.mxconnect.com) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.