Mux experienced a major incident on July 31, 2025 affecting Mux Data - Data Collection, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2025, 07:49 PM UTC
We are investigating an issue where many customers are not receiving all incoming beacon data
- investigating Jul 31, 2025, 07:50 PM UTC
We are continuing to investigate this issue.
- investigating Jul 31, 2025, 08:02 PM UTC
Beginning at 19:35 UTC, customers will see reduced CCV counts and elevated failure/exit percentages in the monitoring product. Views during this time may not have complete data. We are continuing to investigate.
- identified Jul 31, 2025, 08:25 PM UTC
The issue has been identified and we are working on a fix. Mux Data customers are continuing to see collection degradation.
- monitoring Jul 31, 2025, 08:39 PM UTC
A fix has been implemented and we are monitoring the results. Impact mitigated at 20:29 UTC
- investigating Jul 31, 2025, 08:44 PM UTC
We are not seeing a full recovery and are investigating the cause.
- monitoring Jul 31, 2025, 09:17 PM UTC
The elevated latency we observed in our collection stack has been mitigated and as of 21:01 UTC we are fully recovered. We are now monitoring for additional issues.
- monitoring Jul 31, 2025, 10:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 31, 2025, 11:38 PM UTC
This incident has been resolved.