Mux incident

Some assets generated from live streams stalling at the end

Minor Resolved View vendor source →

Mux experienced a minor incident on August 19, 2025 affecting Mux Video - Live, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 04:14 PM UTC
Resolved
Aug 19, 2025, 08:03 PM UTC
Duration
3h 49m
Detected by Pingoru
Aug 19, 2025, 04:14 PM UTC

Affected components

Mux Video - Live

Update timeline

  1. investigating Aug 19, 2025, 04:14 PM UTC

    We are currently investigating an issue where for some live streams, the assets generated from the live streams may stall for playbacks at the very end, and creating static renditions for those assets may be delayed

  2. monitoring Aug 19, 2025, 05:01 PM UTC

    For the issue of live streams stalling for playbacks, and the delay of creating static renditions for those assets, we have identified the root cause. Affected assets were created from live streams from 8/18 9:03 PM (UTC) to 8/19 8:29 AM (UTC). The issue has been mitigated as of 8/19 8:34 AM (UTC). We are continuing to monitor the situation and will be reaching out to impacted customers directly.

  3. resolved Aug 19, 2025, 08:03 PM UTC

    This incident has been resolved.