Mural Outage History

Mural is up right now

Mural had 6 outages in the last 2 years totaling 16h 40m of downtime — averaging 0.2 incidents per month.

There were 6 Mural outages since October 20, 2025 totaling 16h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mural.co

Major August 4, 2026

Authentication Error for some SAML SSO users

Detected by Pingoru
Aug 04, 2026, 09:01 PM UTC
Resolved
Aug 04, 2026, 09:37 PM UTC
Duration
36m
Affected: Authentication
Timeline · 3 updates
  1. identified Aug 04, 2026, 09:01 PM UTC

    Some customers who access Mural using SAML SSO are unable to login due to an Authentication Error. Our team is working on a fix and this will be implemented as quickly as possible. We’ll provide an update as soon as we know more and at least by 10pm UTC. Please check our status page for the most up-to-date info: status.mural.co

  2. monitoring Aug 04, 2026, 09:25 PM UTC

    Update 1 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We're currently monitoring the issue to ensure the fix worked for all users experiencing the issue. Please check our status page for the most up-to-date info: status.mural.co

  3. resolved Aug 04, 2026, 09:37 PM UTC

    Update 2 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We now believe the issue is resolved but will continue to monitor throughout the day. Please check our status page for the most up-to-date info: status.mural.co

Read the full incident report →

Minor April 17, 2026

Some users are unable to sign in to Mural

Detected by Pingoru
Apr 17, 2026, 04:13 PM UTC
Resolved
Apr 17, 2026, 07:16 PM UTC
Duration
3h 2m
Affected: Authentication
Timeline · 3 updates
  1. identified Apr 17, 2026, 04:13 PM UTC

    We're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress. Please check our status page for the most up-to-date info: status.mural.co

  2. monitoring Apr 17, 2026, 06:36 PM UTC

    Our 3rd party provider has implemented a fix that corrects the issue some users were having connecting to Mural and initial tests indicates that full service has been resumed. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

  3. resolved Apr 17, 2026, 07:16 PM UTC

    The fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused.

Read the full incident report →

Major March 26, 2026

Mural Collaboration Issue - murals not loading

Detected by Pingoru
Mar 26, 2026, 01:24 PM UTC
Resolved
Mar 26, 2026, 02:24 PM UTC
Duration
1h
Affected: Realtime collaboration
Timeline · 3 updates
  1. investigating Mar 26, 2026, 01:24 PM UTC

    Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

  2. monitoring Mar 26, 2026, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 02:24 PM UTC

    The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Read the full incident report →

Major November 25, 2025

Some users are receiving an "Offline" message when working in Mural

Detected by Pingoru
Nov 25, 2025, 10:04 AM UTC
Resolved
Nov 25, 2025, 12:05 PM UTC
Duration
2h 1m
Affected: Authentication
Timeline · 3 updates
  1. investigating Nov 25, 2025, 10:04 AM UTC

    Some users are receiving an "Offline" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

  2. monitoring Nov 25, 2025, 11:14 AM UTC

    Users are now able to successfully access and create content in Mural. We continue to monitor the situation.

  3. resolved Nov 25, 2025, 12:05 PM UTC

    Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

Read the full incident report →

Major October 20, 2025

Mural website service interruption - login still available under app.mural.co

Detected by Pingoru
Oct 20, 2025, 03:45 PM UTC
Resolved
Oct 20, 2025, 06:30 PM UTC
Duration
2h 45m
Affected: Website
Timeline · 3 updates
  1. investigating Oct 20, 2025, 03:45 PM UTC

    Our www.mural.co web page is currently unavailable. Note that the Mural application is not affected by this and can still be accessed via app.mural.co. This issue appears to be related to an outage with an upstream provider and we're working with them to restore the web page as quickly as possible.

  2. identified Oct 20, 2025, 05:15 PM UTC

    Service on our www.mural.co page is starting to be recovered and we expect full service to be restored shortly. In the meantime, users attempting to access Mural can continue logging in directly via app.mural.co

  3. resolved Oct 20, 2025, 06:30 PM UTC

    Full service to our www.mural.co website has been restored. We'll continue to monitor the situation throughout the day in case any further remedial actions are needed. We apologize for any inconvenience this may have caused and thank you for your patience whilst we're worked to resolve the issue. We're pleased to note that our Mural app under app.mural.co was not affected by this incident and users were able to log in throughout this period.

Read the full incident report →