Mural incident

MURAL Connectivity Issue - MURAL and murals are slow to load

Major Resolved View vendor source →

Mural experienced a major incident on December 15, 2021 affecting Authentication and Realtime collaboration, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:31 PM UTC
Resolved
Dec 15, 2021, 05:26 PM UTC
Duration
55m
Detected by Pingoru
Dec 15, 2021, 04:31 PM UTC

Affected components

AuthenticationRealtime collaboration

Update timeline

  1. investigating Dec 15, 2021, 04:31 PM UTC

    Some users are currently experiencing issues with logging in to MURAL. Additionally, some murals are not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible. We apologize for the inconvenience. Please check our status page for the most up-to-date info: status.mural.co/

  2. identified Dec 15, 2021, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 15, 2021, 04:57 PM UTC

    Our provider has confirmed the connectivity issue is resolved. We are seeing some services begin recovering and continuing to monitor all services for a full recovery.

  4. resolved Dec 15, 2021, 05:26 PM UTC

    This incident has been resolved.