Mural experienced a minor incident on December 17, 2021 affecting Authentication and Billing and 1 more component, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2021, 12:08 PM UTC
Some users are currently experiencing icons not loading properly while performing a search in the menu. We're currently investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/
- identified Dec 17, 2021, 01:09 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 17, 2021, 02:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 17, 2021, 03:16 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 17, 2021, 04:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 17, 2021, 04:58 PM UTC
A partial fix has been released for this issue and we continue to work towards a full resolution.
- monitoring Dec 17, 2021, 06:02 PM UTC
We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.
- resolved Dec 17, 2021, 07:05 PM UTC
The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.