Mural experienced a minor incident on March 7, 2022 affecting Canvas, lasting 9h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2022, 11:00 AM UTC
We are currently experiencing some slow API requests that might affect MURAL’s loading time. Our team is currently investigating this issue and we'll update you as soon as we have new information to share. We apologise for any inconveniences this might have caused.
- investigating Mar 07, 2022, 12:01 PM UTC
We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available. We appreciate your patience and apologize for any inconvenience
- investigating Mar 07, 2022, 01:00 PM UTC
We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available. We appreciate your patience and apologise for any inconvenience.
- identified Mar 07, 2022, 02:00 PM UTC
We have identified the root cause of these issues and we are continuing to investigate the best way to implement a fix for the slow API requests. We will continue to update this site as soon as we have more information to share.
- identified Mar 07, 2022, 03:00 PM UTC
We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available. We appreciate your patience and apologise for any inconvenience.
- identified Mar 07, 2022, 04:00 PM UTC
We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available. We appreciate your patience and apologise for any inconvenience.
- identified Mar 07, 2022, 05:00 PM UTC
We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available.
- identified Mar 07, 2022, 06:00 PM UTC
We are continuing to investigate this issue. We have not encountered significant impact for MURAL members in the past hour. We will keep this site updated as soon as more information becomes available.
- identified Mar 07, 2022, 07:00 PM UTC
We are continuing to investigate this issue. We have not encountered significant impact for MURAL members in the past hour. We will keep this site updated as soon as more information becomes available.
- monitoring Mar 07, 2022, 08:00 PM UTC
We have applied a fix for this issue and we are closely monitoring its results. We will keep this site updated as soon as more information becomes available.
- resolved Mar 07, 2022, 09:00 PM UTC
We have implemented a fix for this issue with successful results. We appreciate your patience and apologize for any inconveniences caused during this incident.