Mural experienced a critical incident on June 12, 2022 affecting Authentication and Realtime collaboration, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2022, 01:32 AM UTC
Users are currently unable to access MURAL. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/
- investigating Jun 12, 2022, 02:03 AM UTC
We are continuing to investigate the issue.
- investigating Jun 12, 2022, 02:58 AM UTC
We're still investigating the issue. We will restore service as quickly as possible.
- investigating Jun 12, 2022, 03:54 AM UTC
We are continuing to investigate the issue with users being unable to access MURAL.
- identified Jun 12, 2022, 04:55 AM UTC
The issue has been identified and we're preparing a fix to resolve this.
- monitoring Jun 12, 2022, 05:34 AM UTC
A fix has been deployed and the issue with accessing MURAL should be resolved. If you are still not able to access MURAL, please clear your cache and cookies and refresh your browser tab. If that still does not work, please get in touch with our Customer Support team via [email protected].
- resolved Jun 12, 2022, 06:26 AM UTC
The fix we implemented earlier has been successful and full service has been restored. We apologize for the inconvenience this interruption caused and will be conducting a full review on how to prevent this issue from occurring again.