Mural experienced a notice incident on June 12, 2022, lasting 10h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 12, 2022, 09:39 AM UTC
Some users are currently experiencing an issue trying to access some murals. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co
- identified Jun 12, 2022, 10:23 AM UTC
The issue has been identified and we're working on reestablish the service as soon as possible.
- identified Jun 12, 2022, 11:38 AM UTC
The issue has been identified and we're continuing to work to restore service as soon as possible. We thank you for your patience.
- identified Jun 12, 2022, 12:58 PM UTC
The issue has been identified and we're preparing a fix to resolve this.
- monitoring Jun 12, 2022, 01:11 PM UTC
A fix has been implemented and we are monitoring the results. Please clear your browser's cache if you're still experiencing any issues; if the problem persists, reach out to our Support team.
- monitoring Jun 12, 2022, 02:38 PM UTC
We are continuing to monitor for any further issues and we'll update you as soon as this incident has been resolved. Thank you for your understanding!
- monitoring Jun 12, 2022, 03:04 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 12, 2022, 03:38 PM UTC
Our team continues to monitor this incident and is working to reestablish service as soon as possible. We will continue updating you with any new developments.
- monitoring Jun 12, 2022, 04:40 PM UTC
We’re still monitoring this incident and hope to be back to normal soon. We appreciate your collaboration in this matter.
- monitoring Jun 12, 2022, 06:00 PM UTC
We’re continuing to monitor this incident and will update you as soon as it is resolved. Some problems have already been fixed so we recommend clearing your browser’s cache to get the latest version of the app. If you continue experiencing problems, please reach out to our Support Team.
- monitoring Jun 12, 2022, 07:02 PM UTC
Our teams are continuing to monitor this incident and we will update you as soon as it is resolved. We recommend clearing your browser’s cache and fully restarting your browser. If you continue experiencing problems, please reach out to our Support Team.
- resolved Jun 12, 2022, 08:01 PM UTC
The fix we implemented earlier has been successful and full service has been restored.