Mural incident

MURAL Email Notifications Delay

Minor Resolved View vendor source →

Mural experienced a minor incident on July 20, 2022 affecting Notifications, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2022, 07:14 PM UTC
Resolved
Jul 20, 2022, 11:08 PM UTC
Duration
3h 54m
Detected by Pingoru
Jul 20, 2022, 07:14 PM UTC

Affected components

Notifications

Update timeline

  1. investigating Jul 20, 2022, 07:14 PM UTC

    We're experiencing a service disruption that is causing some email notifications to not be delivered. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info :point_right: status.mural.co/

  2. investigating Jul 20, 2022, 07:40 PM UTC

    We are continuing to investigate this issue. In addition to delays with email notifications, some file previews in murals are also currently not being processed. As a temporary workaround, you can upload an image of the file instead.

  3. investigating Jul 20, 2022, 08:40 PM UTC

    We are continuing to investigate this issue. In addition to delays with email notifications, some file previews in murals are also currently not being processed. As a temporary workaround, you can upload an image of the file instead. We will post another update as soon as we have more information to share. We appreciate your patience and apologize for any inconveniences.

  4. investigating Jul 20, 2022, 09:37 PM UTC

    We are continuing to investigate this issue. In addition to delays with email notifications, some file previews in murals are also currently not being processed. As a temporary workaround, you can upload an image of the file instead. We will post another update as soon as we have more information to share. We appreciate your patience and apologize for any inconveniences.

  5. monitoring Jul 20, 2022, 10:08 PM UTC

    We have implemented a fix for this issue and we're currently monitoring its results. We will share an update as soon as we have further news. We appreciate your patience and apologize for any inconveniences caused.

  6. resolved Jul 20, 2022, 11:08 PM UTC

    We have implemented a fix for this issue and we have currently determined it has been successfully resolved. We apologize for any inconveniences caused and appreciate your patience.