Mural incident
Users are unable to access murals or log in to their accounts "something went wrong" error
Mural experienced a critical incident on October 15, 2022 affecting Realtime collaboration, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2022, 02:47 AM UTC
We're experiencing a service disruption causing users to not be able to access murals or access the sign-in page. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/
- identified Oct 15, 2022, 03:23 AM UTC
The issue has been identified and our team is working on fixing it. We'll update this message as soon as we have more details.
- monitoring Oct 15, 2022, 03:48 AM UTC
We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.
- resolved Oct 15, 2022, 04:55 AM UTC
The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.