Mural experienced a major incident on December 5, 2022 affecting Exports, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2022, 08:27 PM UTC
Exports of murals are taking longer than usual to process. We're investigating the issue and will restore normal service as quickly as possible. Please check our status page for the most up-to-date info 👉 status.mural.co/
- identified Dec 05, 2022, 09:10 PM UTC
We believe the issue has been identified and our team is working on fixing it. We'll update this message as soon as we have more details.
- monitoring Dec 05, 2022, 09:35 PM UTC
We've implemented a fix that should resolve the issue with PDF and PNG exports. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this. If you were impacted by this incident and were unable to export your mural, you will need to initiate the export again. Note that a side-effect of this incident is that mural thumbnails were not being generated correctly. If your mural is missing a thumbnail, you can correct this by opening your mural and editing it. This will trigger a new thumbnail to be generated.
- resolved Dec 05, 2022, 10:12 PM UTC
The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.