Mural incident
Mural Collaboration Issue - murals slow in loading
Mural experienced a major incident on January 25, 2023 affecting Realtime collaboration, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2023, 08:27 AM UTC
Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating a general performance issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/
- investigating Jan 25, 2023, 08:28 AM UTC
We are continuing to investigate this issue.
- identified Jan 25, 2023, 08:42 AM UTC
We've identified an issue with our service provider and are actively monitoring the situation.
- identified Jan 25, 2023, 09:43 AM UTC
Our service provider is still working on this issue. We will keep this page updated as soon as we have more information.
- monitoring Jan 25, 2023, 10:18 AM UTC
Our service provider has implemented a fix for this issue and we will continue to monitor its results. We will keep this page updated as we have more information. We apologize for any inconvenience caused.
- resolved Jan 25, 2023, 11:19 AM UTC
This issue has been resolved.